Kristin Floyd
Waynesfield,OH
Summary
Organized Office Manager with noted experience in administrative management and Quickbooks operating program. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
21
21
years of professional experience
Work History
Office Manager
Moran Bros. Heating And Cooling, LLC
10.2016 - 10.2023
- Created, updated, invoiced, and collected customer accounts using the Quickbooks program.
- Hired employees and input payroll.
- Performed in home estimates for potential sales then prepared the job quote and presented it to the customer.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed and marketed a preventative maintenance inspection program.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Personal Banker
Huntington National Bank
11.2021 - 06.2022
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
Store Manager
Rent- A- Center
06.2002 - 08.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Associate of Business Administration - Sales Marketing, Business Management
James A Rhodes State College
Lima, OHSkills
- Administrative Support
- Bookkeeping
- Data Entry
- Staff Hiring
- Office Management
- Customer Service
- Operations Management
- Billing
- Inventory Control
- Customer Relations
- Payroll and Budgeting
- Business Growth and Retention
- Rapport and Relationship Building
Timeline
Personal Banker
Huntington National Bank
11.2021 - 06.2022
Office Manager
Moran Bros. Heating And Cooling, LLC
10.2016 - 10.2023
Store Manager
Rent- A- Center
06.2002 - 08.2014
Associate of Business Administration - Sales Marketing, Business Management
James A Rhodes State College
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