Hi, I’m
Kristin Fort
Wayne,OK
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
16
years of professional experience
Work History
Mercy Hospital
Patient Access Rep III / Mentor
04.2019 - Current
Job overview
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Identify insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Maintain accurate records on in-progress and completed referrals, ensuring full data integrity throughout the process.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Utilize knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Maximus
CSR III Operations
02.2022 - 10.2022
Job overview
- Evaluated needs of caller to determine best course of action to assist in scheduling Covid-19 vaccine appointments.
- Transferred/referred caller to appropriate entities according to established guidelines.
- Facilitated fulfillment of caller requests for materials via mail, email, or download.
- Maintained current understanding of CDC information on regulations, policies, and procedures in order to provide knowledgeable responses to numerous telephone inquiries in courteous, timely and professional manner.
- Adhered to Privacy Act as it relates to confidentiality of information provided by callers.
- Responded to all inquiries consistent with confidentiality and privacy policies and referred callers to alternate sources when appropriate.
- Escalated calls or issue to appropriate designated staff for resolution as needed.
- Tracked and documented all inquiries using applicable systems.
Integrated Medical Delivery
Intake Coordinator
08.2009 - 04.2019
Job overview
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Assisted in training new team members on company policies and procedures for handling authorization requests.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Education
Oklahoma State UniversityOklahoma City
Associate of Science from Health Care Administration
12-2017
Skills
- Customer service
- Teamwork and collaboration
- Call center experience
- Multi-line phone systems
- Insurance verification
- Patient scheduling
- HIPAA compliance
- Patient registration
- CRM software
- Microsoft office
- Medical terminology
- EMR
- Accurate data entry
Timeline
CSR III Operations
Maximus
02.2022 - 10.2022
Patient Access Rep III / Mentor
Mercy Hospital
04.2019 - Current
Intake Coordinator
Integrated Medical Delivery
08.2009 - 04.2019
Oklahoma State University
Associate of Science from Health Care Administration
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