Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
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Kristin Foster

Portland,OR

Summary

Motivated administrative professional with extensive experience in supporting and managing medical, insurance, and construction businesses offices. Adaptable in fast-paced environments, with strong communication, planning, and interpersonal skills. Willingness to learn new adaptations to workflow. Self-directed with attention to detail, ability to prioritize workload, and manage multiple projects simultaneously. Creates an organized workflow, proactively anticipating client and business needs. Trust with colleagues to collaborate for mutual productive results in administrative support. Handles all situations with diplomacy and sound judgment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Office Administrator

IPA Physio - Institute of Physical Arts
01.2020 - 02.2024
  • Managed all administrative duties for a private physical therapy clinic
  • Registered and scheduled 20-30 patients daily for multiple treatment sessions per provider plan of care
  • Informed patients and providers of verified medical insurance benefits
  • Submitted 10-50 medical claims, 2-3 days per week electronically through Inovalon claims platform and fax to insurance provider portals
  • Maintained weekly and monthly schedules based on predicted staffing needs, budgets, and employee requests
  • Consistently managed highly sensitive and confidential information with discretion and professionalism with HIPAA compliance
  • Created and maintained filing systems, both electronic and paper-based, to facilitate quick retrieval of documents
  • Maintained databases with Microsoft and Google suite tools for tracking client and prospective resources, clinic productivity, inventory, and other organizational data to provide management assessment of goal achievement and areas of improvement
  • Developed and implemented office procedures to improve the efficiency and accuracy of administrative tasks.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintained electronic and paper filing systems for easy retrieval of information.

Operation Specialist

The Standard
06.2019 - 09.2019
  • Contract- temporarily employed to process financial-benefit disbursements per client requests, providing comprehensive administrative support to various departments within The Standard, ensuring smooth workflow and efficient operations.

Scheduling Specialist

Summit Health
11.2013 - 11.2018
  • Primary contact in a multi-department clinic, scheduling an average 70 patients per day per department protocols
  • Strong communication with departments with the needs of patients through secured email and Epic EMR system.


Administrative Assistant-Patient Coordinator

Healing Bridge Physical Therapy
10.2009 - 10.2013
  • A primary point of contact with patients and the public to schedule multiple treatment sessions per provider plan of care
  • Assist in managing open house, community service events and patient retreats.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

Liberal Arts and Elementary Education -

Oregon State University

Liberal Arts -

Portland State University

Skills

  • Office Management
  • Patient care coordination
  • Health care – EHR software
  • Medical terminology
  • Administrative liaison and advocate
  • High volume scheduling
  • Professional written and verbal communication
  • Proficient medical insurance processing
  • Strong interdepartmental communications
  • Consistent medical records and clinic processes with HIPAA compliance
  • Problem solving and complex decision making
  • Customer service – diplomatic working relations
  • Staff supervision
  • Vendor coordination
  • Google Suite
  • Microsoft Office, Suite
  • Empower EMR
  • Epic EHR
  • Availity
  • eviCore
  • Insurance portals

Websites

Volunteer Experience

  • Albertina Kerr - Development Assistant
  • Oregon Food Bank -Development and Donation Assistant

Timeline

Office Administrator

IPA Physio - Institute of Physical Arts
01.2020 - 02.2024

Operation Specialist

The Standard
06.2019 - 09.2019

Scheduling Specialist

Summit Health
11.2013 - 11.2018

Administrative Assistant-Patient Coordinator

Healing Bridge Physical Therapy
10.2009 - 10.2013

Liberal Arts and Elementary Education -

Oregon State University

Liberal Arts -

Portland State University

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Kristin Foster