Kristin Frenak
Macomb
Summary
Dynamic Sr. Business Development Manager at Akkodis with a proven track record in territory management and customer engagement. Expert in building key partnerships and mentoring teams, driving significant sales growth through strategic lead prospecting. Recognized for enhancing client relationships and optimizing performance metrics, fostering long-term business success.
Professional with strong expertise in business development, prepared to lead strategic growth initiatives. Skilled in market analysis, client relationship management, and driving revenue through innovative solutions. Focused on team collaboration and adaptable to changing needs, ensuring reliable and consistent results. Known for problem-solving abilities and effective communication, fostering productive work environment.
Overview
13
13
years of professional experience
Work History
Sr. Business Development Manager
Akkodis
04.2019 - Current
- Work with a client base including Automotive, Aerospace, Manufacturing, Life Sciences and Medical Device within the Metro Detroit market and across the US that focused on positions within IT, Engineering, Business Professional and Light Industrial positions.
- Created a personal approach with each hiring team whether it was with Human Resources, Procurement or Direct Hiring Managers to create trust, understand internal pain points and help put together hiring solutions that fit their specific needs.
- Held weekly touch point meetings both in person or via TEAMS to keep open communication.
- Worked alongside hiring teams and helped with sharing market data based on hiring trends within a specific industry or position to stay competitive.
- Worked with internal teams that would create Draup reports that would showcase specific clients overall analysis and understanding of a specific company that I was responsible for.
- Maintained up-to-date knowledge of industry trends and emerging technologies to inform business strategy.
- Developed strong relationships with key clients, leading to long-term partnerships and increased loyalty.
- Worked with tools such as ZoomInfo, LinkedIn, Bullhorn, for day to day research, data entry and databases to also report weekly metrics based on KPI's given,
- Increased sales revenue by strategically identifying and pursuing new business opportunities using "skill market" candidates in the job market to help showcase the types of candidates that are looking for new positions ultimately resulting in new orders.
- Managed a diverse team of sales professionals, providing coaching and guidance to optimize performance.
- Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
- Mentored junior staff members on best practices in business development, fostering professional growth within the team.
- Contributed to overall company growth by sharing expertise during executive meetings, informing decision-making processes.
- Optimized the sales funnel through data-driven insights, streamlining processes for improved efficiency.
- Performed client research and identified opportunities for account growth, account penetration, and market expansion.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Managed accounts to retain existing relationships and grow share of business.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with cross-functional teams to streamline communication processes for project execution.
Sr. Resource Development Manager
Akkodis/Modis
04.2016 - 04.2019
- Promoted to Sr. Resource Development Manager based on performance.
- Led a team of up to 20 recruiters both onshore and offshore and helped develop to achieve a high-performing team.
- Collaborated with other departments within the organization to ensure alignment between resource development strategies and overall organizational objectives.
- Mentored junior staff members by sharing insights and best practices from years of experience in the field, helping them grow professionally.
- Led full-cycle recruitment processes, enhancing candidate experience and employer branding.
- Developed and implemented innovative sourcing strategies to attract top talent across diverse industries.
- Collaborated with hiring managers to define role requirements and streamline interview processes.
- Managed stakeholder relationships, facilitating communication between candidates and hiring teams for seamless coordination.
- Enhanced onboarding procedures, reducing time-to-hire while maintaining high-quality candidate selection standards.
- Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
- Conducted thorough candidate screenings, resulting in higher quality interviews and placements.
- Assisted hiring managers in creating accurate job descriptions that accurately reflected role requirements and attracted qualified applicants.
- Operated and maintained applicant tracking and candidate management systems.
- Fostered positive candidate experiences through transparent communication throughout the recruiting process.
- Developed strong relationships with hiring managers to better understand their needs and successfully fill vacancies in a timely manner.
- Provided exceptional support to candidates throughout the interview process, leading to positive feedback and increased offer acceptance rates.
- Reduced time-to-fill metrics by implementing efficient applicant tracking systems and prioritizing high-impact roles.
- Collaborated with HR team to develop consistent onboarding processes for new hires, improving retention rates within the first year of employment.
- Increased diversity hiring initiatives through targeted outreach efforts and partnerships with professional organizations catering to underrepresented groups.
- Contributed to the development and implementation of employer branding initiatives, positioning the company as an appealing workplace for prospective talent.
- Developed and monitored employee recognition programs.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Streamlined communication processes between teams, fostering collaboration and information sharing.
- Managed and motivated employees to be productive and engaged in work.
Resource Development Manager
Modis
12.2012 - 04.2016
- Recognized among peers as Top Performer / COE Award Winner multiple years based on internal KPI's and New AWGP.
- Worked with internal ATS Systems along with LinkedIn, Indeed, Monster, DICE and Career Builder to help with sourcing of active and passive candidates based on client current or potential open positions.
- Owned full cycle recruiting from sourcing, submitting, interview preparation, debrief, offer and onboarding workflows to help drive high performance and service quality.
- Worked within a very high volume environment, high demand from customers and ensuring needs were met at all times.
- Created "best practices" to help with internal excellence and process ensuring all steps were taken to help with reducing poor performance to the client.
- Created and maintained exit interviews to help with internal feedback and implement internal candidate experience improvements along with client experience and deliver feedback to client for full transparency.
- Secured a pipeline of candidates based on reoccurring positions to help with quicker response time when our client (s) would have on-demand needs.
- Created internal spreadsheet with candidate information based on client brand and position for faster outreach.
- Worked with internal programs such as HireVue to help with screening process where candidates would record themselves with responses based on client criteria.
- Created strong candidate experiences by making each interaction personal, open communication and follow up to keep candidates engaged during hiring process.
- Created relationships with local colleges and workforce agencies throughout Oakland, Wayne and Macomb counties to help with candidate reach.
- Created internal screening operations and procedures from ground zero based on customer request and job descriptions.
- Strengthened community partnerships by collaborating with local businesses, organizations, and individuals to support mutual goals.
- Interacted with hiring managers with weekly client meetings both online and in person. Reviewing hiring needs, future needs and review of existing associates to stay ahead of any issues or potential for course correction. Maintaining one point of contact experience.
- Worked with client to develop onsite tours of their facility to help with potential candidate pool - aided in a very positive result with interview/ offer acceptance metrics.
- Worked with internal teams during onboarding process to ensure candidate engagement or proactive approach when we were unable to move forward with a candidate due to eligibility and work to backfill quickly to hit hiring metrics and deadlines.
- Worked additional hours to help with sourcing needs when hiring was crucial based on client need by maintaining a flexible work schedule.
- Created fun, energetic work environment with internal happy hours, volunteering events and day to day positive recognition within team.
- Maintained relationships with hired associates and kept positive communication to also help build references for future hiring needs and "referral based" program.
- Worked with clients to help create or sponsor events within to continue with positive employee engagement.
Education
No Degree - Business Management And Leadership Focus
Baker College
Auburn Hills, MISkills
- Territory management
- Customer engagement
- Key account management
- Lead prospecting
- Industry networking
- CRM software proficiency
- Partnership management
- Training and mentoring
- Closing talents
- Relationship building
- Team building
- Staff management
- Decision-making
- Performance metrics
- Team collaboration
- Team leadership
Accomplishments
- Secured All Star Award status multiple years based on achieving goals pertaining to new average gross profit among peers while in Recruiting and Sales positions.
- Recognized among peers as #1 Recruiter achieving nearly $1M in new average gross profit.
- Nominated by Leadership to spearhead Culture Committee.
Timeline
Sr. Business Development Manager
Akkodis
04.2019 - Current
Sr. Resource Development Manager
Akkodis/Modis
04.2016 - 04.2019
Resource Development Manager
Modis
12.2012 - 04.2016
No Degree - Business Management And Leadership Focus
Baker College