Hi, I’m
KRISTIN GARRETT
Division Manager
Ashburn,VA
Summary
Training & Development Design| Change Management | Leader | Presenter
Experienced Division Manager with an analytical and driven approach to overseeing operations. Successful at establishing strong business practices, adhering to compliance requirements and staff development.
Overview
15
years of professional experience
Work History
LOUDOUN COUNTY DEPT. OF PARKS, RECREATION & COMMUNITY SERVICES
DIVISION MANAGER
2019.02 - Current (5 years & 7 months)
Job overview
- Managed division that offers afterschool programs, teen services, summer camps and adaptive recreation programs
- Developed and monitored $16 million budget, portions of which required revenue recovery
- Tracked and met performance measures, identified quantifiable objectives
- Examined data, set policy
- Manage division staff of 250
- Directed all training, including state required
- Designed and conducted needs analysis
- Led train the trainer program
- Presented trainings with high positive feedback
- Served as resource for others on training development
- Secured digital learning platform for staff
- Created online training content
- Offer training at all levels from new employees to executive management
- Worked on recruiting efforts for understaffed programs
- Ensured all programs and facilities adhered to state licensing requirements and department policy
- Oversaw 60 after school sites, open every school day
- Coach staff at all levels
- Designed and launched onboarding program for all department staff
- Facilitated monthly onboarding sessions
- Oversaw onboarding for licensed employees
- Manage division onboarding
- Coordinated Program Quality Assessment tool to identify growth areas
- Tracked data and trends across program
- Introduced Continuous Quality Improvement (CQI) program
- Aligned training with PQA results
- Successfully guided program through COVID-related program planning and execution, including opening of first camps in the region, as well as distance learning and before and after school programs
- Received NACPRO Breaking Barriers award for adaptive recreation programming during COVID
- Division team named Loudoun County “Team of the Month” for COVID distance learning program
- Received Loudoun County Platinum
- Award
- Secured and managed $4.5 million childcare stabilization grant
- Developed fee reduction program for families in licensed programs, making programs more accessible
- Outreach with community partners, elected officials and department directors
- Community presentations
- Redesigned organization of division to better serve team of 250 + employees
- Internal and external customer service, building strong relationships with stakeholders
- Serve on department leadership team to address variety of issues from parks and community centers to operations across the department
- Approved all hiring and provided direction in hiring process
- Developed and launched department wide, one day training conference
- 98% of 400 employees scored the day as exceptional in providing tools to both build the department team and to better do their job
- Developed content, selected speakers, managed logistics
- Event entering its third year
- Team focused
- Led division to establish values
- Structured meetings and assignments for clarity and accountability
- Brought team norms to staff
- Model and offer support and coaching across division
- Directed administrative team in record keeping and compliance documents
- Conducted Legislative analysis, both county and state.
LOUDOUN COUNTY DEPT. OF PARKS, COMMUNITY SERIVCES
PROGRAM MANAGER
2017.11 - 2019.02 (1 year & 3 months)
Job overview
- Oversaw day to day operations and staff of CASA afterschool program (2,500 participants) at 48 different sites and summer camp (2,000 camper spots) at 17 sites
- Conducted training needs assessment
- Planned/presented training for site staff
- Introduced Train the Trainor program
- Developed communication cycle for site staff to include monthly meeting, newsletter, mini meeting and 1:1 meeting
- Coordinated with community partners
- Implemented Positive Behavioral Supports and Interventions (PBIS) behavior management for licensed programs
- Designed training for staff
- Facilitated introduction of cadet teachers from school system to work after school programs
- Led training and coaching for cadets
- Oversaw sub staff and leave procedures for after school programs
- Introduced and trained staff in electronic leave form process
- Informed on Virginia licensing requirements, adopting processes and policies as licensing changes warranted
- Monitor licensing visits and developed action plan to address violations
- Redesigned curriculum to focus on STEM and humanities
- Oversaw electronic staff files required by licensing, auditing for completion and accuracy
- Conducted site observations and on-site coaching
- Trained staff on observation practices.
LOUDOUN COUNTY DEPT. OF PARKS, RECREATION & COMMUNITY SERVICES
YOUTH DEVELOPMENT COORDINATOR
2017.05 - 2017.11 (6 months)
Job overview
- Managed programs aimed at providing safe recreational activities for middle school students, including the Youth After-School (YAS) program
- Oversaw day to day staff and activities for 11 afterschool middle school programs, managing staff of 45
- Screened applicants, conducted interviews and oversaw hiring process
- Coordinated various outreach efforts in partnership with schools focusing on self- confidence, college opportunities, and health and wellness
- Change management
- Redesigned YAS program mission, values and objectives to reengage staff, build retention and update program
- Implemented team norms for staff and sites
- Conducted site evaluations which included modeling programming, coaching performance and providing specific feedback to better align all sites with program mission
- Trained office staff on effective observation practices
- Managed budget
- Increased utilization rate
- Designed promotional materials to attract participants and to recruit staff
- Developed training program for staff focusing on best practices and research
- Oversaw daily and week-long camp programs for youth
- Provided training and motivational presentations for staff.
LOUDOUN COUNTY PUBLIC SCHOOLS
TEACHER
2013.09 - 2017.05 (3 years & 8 months)
Job overview
- Designed and presented curriculum to engage diverse student population while adhering to
- Virginia Standards of Learning requirements
- Consistently demonstrated student growth
- Lesson planning with clear objectives and measurable meaningful outcomes
- Experience designing adult, youth and child lessons
- Gave feedback to encourage growth
- Built positive community relationships, capitalizing on school-business partnerships
- Brought experts to the classroom
- Provided students greater audience to display work
- Staff member, Children’s Literature Conference, Shenandoah University, introduced and facilitated schedules of best-selling children’s authors and managed logistics
- Named Virginia Teacher of Promise, 2015.
LOUDOUN COUNTY DEPT. OF PARKS, RECREATION & COMMUNITY SERVICES
YOUTH INITIATIVE COORDINATOR
2007.09 - 2013.08 (5 years & 11 months)
Job overview
- Managed the County’s Youth Advisory Council, producing numerous events for teens, incorporating teen input and using teen volunteers
- Planned and managed all aspect of annual youth festival, including budget, vendors, logistics, volunteers and promotion, attracting 3,000 people
- Worked with non-profit partner and other agencies to provide youth programs and services within the community
- Secured grants for additional funding
- Staff member,
- Advisory Commission on Youth (ACOY)
- Promoted youth programs through planned community engagement including presentations targeting varied audiences to include educators, parents and students
- Tripled Youth Advisory Council membership, getting representatives from all high schools
- Steadily increased attendance at all events
- Coordinated biweekly meetings, prepared leadership curriculum, arranged for YAC activities including college tours and annual legislative trip to state capital.
Education
BACHELOR’S OF ARTS from POLITICAL SCIENCE
BACHELOR’S OF ARTS, COMMUNICATIONS
UNIVERSITY OF REDLANDS
Bachelor of Arts from Political Science/Communications
SHENANDOAH UNIVERSITY
MASTER’S OF SCIENCE
Skills
- Financial Administration
- Continuous Quality Improvement (CQI)
- Team Recruiting and Onboarding
- Operating Procedures and Policies
- Performance Management
Timeline
DIVISION MANAGER
LOUDOUN COUNTY DEPT. OF PARKS, RECREATION & COMMUNITY SERVICES
2019.02 - Current (5 years & 7 months)
PROGRAM MANAGER
LOUDOUN COUNTY DEPT. OF PARKS, COMMUNITY SERIVCES
2017.11 - 2019.02 (1 year & 3 months)
YOUTH DEVELOPMENT COORDINATOR
LOUDOUN COUNTY DEPT. OF PARKS, RECREATION & COMMUNITY SERVICES
2017.05 - 2017.11 (6 months)
TEACHER
LOUDOUN COUNTY PUBLIC SCHOOLS
2013.09 - 2017.05 (3 years & 8 months)
YOUTH INITIATIVE COORDINATOR
LOUDOUN COUNTY DEPT. OF PARKS, RECREATION & COMMUNITY SERVICES
2007.09 - 2013.08 (5 years & 11 months)
BACHELOR’S OF ARTS from POLITICAL SCIENCE
BACHELOR’S OF ARTS, COMMUNICATIONS
UNIVERSITY OF REDLANDS
Bachelor of Arts from Political Science/Communications
SHENANDOAH UNIVERSITY
MASTER’S OF SCIENCE
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