Kristin Garrison

• Analyzed data from multiple sources to develop strategies for improving workforce utilization
• Created and maintained employee schedules to ensure optimal coverage in all departments, while minimizing overtime costs
• Conducted research into innovative ways to improve workforce management processes
• Reviewed requests for Paid Time Off, Team Meetings, Flex time/Makeup Time and Overtime, and approved or denied them based on established criteria
• Developed comprehensive reports for senior management on staffing levels, scheduling trends and labor productivity
• Troubleshot minor problems and reported larger technical issues
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
• Responded quickly to meet customer needs and resolve problems
• Provided recommendations for staffing adjustments based on current workloads and anticipated changes in demand
• Monitored key performance indicators such as average handle time, occupancy rate, shrinkage rate, and adherence rate to ensure compliance with service level agreements

• Processed patient data documents, reports, and case management files to assist clinical staff operations
• Collaborated with clinical team members regarding administration and filing for patient referrals and service authorization
• Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization
• Assisted with training new staff members on office protocols
• Provided guidance and mentorship to junior staff members when needed
• Knowledgeable of medical terminology and HIPAA regulations
• Demonstrated ability to manage multiple tasks and prioritize effectively

• Coordinated large-scale events, including conferences, weddings, and after-parties for high-profile clients such as Apple, Google, and Amazon.

• Worked closely with clients, internal departments, and external vendors to ensure seamless event execution.

• Documented client requirements and created event timelines to meet strict deadlines.

• Oversaw the setup of venues to match client specifications, achieving a 98% satisfaction rate.

• Managed multiple events simultaneously, ensuring all logistics and deliverables were executed flawlessly.

• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Gathered and organized materials to support operations.
• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.