Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Germroth

Portsmouth,VA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Leasing Consultant

Ripley Heatwole
11.2017 - 02.2019
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.

Universal Banker

SunTrust
09.2015 - 03.2017
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.

Member Specialist Representive/New Employee Mentor

Chartway Federal Credit Union
09.2011 - 05.2015
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.

Education

Associate of Science - General Studies

Tidewater Community College
Norfolk, VA
05-2013

Skills

  • Customer service
  • Building rapport
  • Goal oriented
  • Teamwork orientation
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Organization skills
  • Time management
  • Telephone skills
  • Customer/Client relations
  • Office administration
  • Microsoft Office

Timeline

Leasing Consultant

Ripley Heatwole
11.2017 - 02.2019

Universal Banker

SunTrust
09.2015 - 03.2017

Member Specialist Representive/New Employee Mentor

Chartway Federal Credit Union
09.2011 - 05.2015

Associate of Science - General Studies

Tidewater Community College

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Kristin Germroth