Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Gettleman

Bolivia,NC

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

17
17
years of professional experience

Work History

Fundraiser Coordinator

Christian recovery centers INC
Ash, NC
05.2021 - 05.2024
  • Conducted research to identify potential donors and grant opportunities.
  • Developed strategies for cultivating relationships with individual, corporate, and foundation donors.
  • Worked closely with the Director of Development to ensure successful execution of fundraising campaigns.
  • Coordinated special events such as galas, dinners, auctions.
  • Maintained accurate records of donations received and acknowledgements sent out.
  • Established annual goals for each fundraising program or campaign.
  • Implemented strategies designed to increase revenue through major gifts initiatives.
  • Prepared reports on fundraising progress and results for board meetings.
  • Monitored progress towards meeting overall departmental objectives.
  • Coordinated volunteer recruitment efforts at events.
  • Attended industry conferences related to fundraising efforts.
  • Raised funds by coordinating events.

General Manager, Business Development

Coastal gyms Llc
Shallotte, NC
01.2011 - 05.2021
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Sales and Marketing Representative

Spa fitness and wellness center
Fayetteville, NC
10.2009 - 01.2011
  • Developed positive relationships with new and existing customers, leading to increased sales opportunities.
  • Handled customer inquiries promptly and efficiently, serving as point-of-contact between teams and departments for consistency.
  • Consolidated and prepared monthly sales reports for each department to track performance versus budget.
  • Assisted salesforce with customer leads and follow up to build constant contact.
  • Learned and implemented strategies for upselling products and services and suggesting complementary products to maximize value of each transaction.
  • Answered phone calls to main retail line to engage callers and encourage in-person visits by providing valuable product and service information.

Rehabilitation Technician

Highland House Nursing And Rehabilitation Center
Fayetteville, NC
07.2007 - 01.2011
  • Frequently checked up on patients and offered assistance on using equipment.
  • Answered phones, copied documents and updated schedule boards.
  • Transferred and transported patients from one area to another area.
  • Documented and filed patient health reports and charts.
  • Supported therapists with splinting, bracing and casting and provided care instructions to patients.
  • Prepared treatment area, mobility equipment and ambulatory aids for patient sessions.
  • Monitored and assisted both occupational and physical therapists during treatments.
  • Performed non-clinical functions, including answering phones, scheduling, collecting payments and transporting patients.

Education

High School Diploma -

Overhills High School
Spring Lake, NC
06.2007

Skills

  • Supervision and training
  • Policy/program development
  • Performance improvements
  • Sales team development
  • Employee scheduling
  • Staff training and development
  • Customer relationship management
  • Leadership and team building
  • Recruiting and hiring
  • Customer retention
  • Communication skills

Timeline

Fundraiser Coordinator

Christian recovery centers INC
05.2021 - 05.2024

General Manager, Business Development

Coastal gyms Llc
01.2011 - 05.2021

Sales and Marketing Representative

Spa fitness and wellness center
10.2009 - 01.2011

Rehabilitation Technician

Highland House Nursing And Rehabilitation Center
07.2007 - 01.2011

High School Diploma -

Overhills High School

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Kristin Gettleman