Kristin Gilstrap
Leander,Texas
Summary
Hardworking Bartender with experience in a variety of settings including speed and craft bartending. Committed to upholding highest standards of customer service, communication and team building. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
14
14
years of professional experience
Work History
Bartender
Nutty Brown Cafe - Round Rock Amphitheater
03.2019 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
Bartender
FBR Management
09.2016 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Bartender/Event Bar Manager
Spectrum Concessions And Catering
01.2012 - Current
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bar Manager
Wonderlust Speakeasy Cocktail Club
01.2023 - 01.2024
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
BBA - Marketing And Communications
Tarleton State University
Stephenville, TXSkills
- Health Codes Compliance
- Suggestive Selling
- Payment Processing
- Customer Service
- Organizational Ability
- Creative Mixology
- Staff Management
- Strong Multitasking
- Excellent Communication
- Time Management Abilities
- Team Player Attitude
- Liquor, Beer, and Wine Knowledge
Timeline
Bar Manager
Wonderlust Speakeasy Cocktail Club
01.2023 - 01.2024
Bartender
Nutty Brown Cafe - Round Rock Amphitheater
03.2019 - Current
Bartender
FBR Management
09.2016 - Current
Bartender/Event Bar Manager
Spectrum Concessions And Catering
01.2012 - Current
BBA - Marketing And Communications
Tarleton State University