Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristin Glamann

Pewaukee,WI

Summary

Talented Scheduling Specialist ready to bring 5+ years of experience to challenging new role! Knowledgeable about making a high volume of calls/messages and overcoming issues with a persuasive and firm communication style. Versed in ABA business operations and scheduling requirements.

Overview

15
15
years of professional experience

Work History

Clinical Scheduling Specialist

Caravel Autism Health
Pewaukee, WI
12.2020 - Current
  • Scheduling: Permanent schedules and scheduling variances. Family guidance. BCBA/Senior meetings. Senior Training meetings. PTO, QTPs, support services, etc.
  • Accurately records client and staff cancelations, reschedules, and other scheduled time off to ensure clients receive their prescribed treatment hours.
  • Timely execution of scheduling communication/task needs that takes place at the center.
  • Implementing best practices for scheduling, including timely delivery.
  • Meeting or exceeding treatment delivery goals (KPIs) as it relates to provider & client utilization, including make up time.
  • Coordinating appropriate use of admin time.
  • Scheduling trainings, i.e. safetycare, Relias, compliance, etc.
  • Onboarding new clients in partnership with Intake, from meet and greet to first day of ABA.
  • Support additional in-market centers with scheduling operations as needed.
  • Greet all clients and families as they arrive to our clinics
  • Answer phones and respond to or forward requests and/or information.
  • Facilitates timely and accurate flow of communication between the clinic and Caravel corporate support functions.
  • New hire day one welcome & center orientation as needed.
  • Facilitating daily operations, cleanliness, team building, logistics, supply management and organization of center.

Production Worker

PS Seasoning & Spices Inc.
Iron Ridge, WI
01.2020 - 11.2020
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Documented production information via daily system logs and discussed non-conformance issues with management.
  • Enthusiastically took on additional shifts during peak work periods to keep projects on schedule.
  • Resolved inventory issues quickly to maintain productivity goals.
  • Maintained maximum organization and productivity by properly sorting project components on work tables.
  • Reviewed production schedules and streamlined processes.

FT Team Member

Menards
Williston, ND
09.2018 - 05.2019
  • Maintained records related to sales, returns and inventory availability.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Educated customers on promotions to enhance sales.

Computer Technician & Front Office Receptionist

Fox Computer & Networking
Waupun, WI
08.2016 - 06.2018
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone or postal mail.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Removed malware, ransomware and other threats from laptops and desktop systems.

Key Holder, Education Coordinator, Sales Associate

JoAnn Fabrics & Crafts
Beaver Dam, WI
12.2012 - 07.2016
  • Leveraged knowledge of budget and educational designs to facilitate development of cost-effective educational programs.
  • Maintained records related to sales, returns and inventory availability.
  • Oversaw opening/closing operations for store in compliance with company policies/procedures.
  • Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Directed and supervised employees.
  • Assisted with and oversaw truck delivery and truck unloading.
  • Oversaw incoming and outgoing Fed Ex and UPS deliveries/shipments.
  • Handled tax exempt, special orders, and DU logs.

Owner/Operator, Massage Therapist & Bodyworker

Holistic Healing Massage Therapy LLC
Waupun, WI
05.2009 - 12.2013
  • Oversaw daily operations and management of business.
  • Assessed clients' soft tissue condition, joint quality and function, muscle strength and range of motion.
  • Conferred with clients about medical history and problems with stress or pain to determine how massage would be most beneficial.
  • Maintained clients' treatment records and designed long-term care programs for return customers.
  • Provided clients with guidance and information about techniques for postural improvement and stretching, relaxation and rehabilitative exercises.
  • Massage and knead muscles and soft tissues of body to provide treatment for medical conditions, injuries, and wellness maintenance.
  • Prepare and blend oils and apply blends to clients skin.
  • Maintain complete and accurate client records.

Education

National Certification - Massage Therapy & Bodywork

Lakeside School of Massage Therapy
Milwaukee, WI
7 2008

High School Diploma -

Waupun Area Senior High School
Waupun, WI
5 2006

Skills

  • Strong organizational skills, with the ability to multi-task and meet deadlines
  • Strong attention to detail
  • Experience working with multi-line phone systems and office machines (copiers, postage machines, fax machine, etc)
  • Displays professionalism and represents organization in a professional manner
  • Excellent verbal and written communication skills, with a pleasant, professional, and helpful demeanor and voice
  • Demonstrates initiative, with the ability to manage self and workload
  • Knowledge of HIPAA privacy and security rules and regulations
  • Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines
  • Medical terminology knowledge
  • Recordkeeping strengths
  • Administrative support
  • Office administration
  • Customer/Client relations
  • Professional demeanor
  • Documentation and reporting
  • Conflict Resolution
  • Organization skills
  • Self Motivated

References

References available upon request.

Timeline

Clinical Scheduling Specialist

Caravel Autism Health
12.2020 - Current

Production Worker

PS Seasoning & Spices Inc.
01.2020 - 11.2020

FT Team Member

Menards
09.2018 - 05.2019

Computer Technician & Front Office Receptionist

Fox Computer & Networking
08.2016 - 06.2018

Key Holder, Education Coordinator, Sales Associate

JoAnn Fabrics & Crafts
12.2012 - 07.2016

Owner/Operator, Massage Therapist & Bodyworker

Holistic Healing Massage Therapy LLC
05.2009 - 12.2013

National Certification - Massage Therapy & Bodywork

Lakeside School of Massage Therapy

High School Diploma -

Waupun Area Senior High School

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Kristin Glamann