Kristin Goforth
Davisburg,MI
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Credentialing Specialist
Synergy Health Partners, MSO, LLC
05.2020 - Current
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
- Received and evaluated applications to look for missing and inaccurate information.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
- Developed strong relationships with external organizations, leading to increased cooperation during verification processes.
- Contributed positively to team dynamics by fostering a collaborative and supportive work environment.
- Managed credentialing files with strict adherence to confidentiality and privacy laws, ensuring secure handling of sensitive information.
- Updated and maintained accurate records in credentialing databases, ensuring timely renewals and verifications.
- Provided exceptional customer service to both internal and external stakeholders, addressing inquiries promptly and professionally.
- Reduced errors in credentialing files by conducting thorough reviews and consistently maintaining attention to detail.
- Liaised with healthcare providers to address and resolve any credentialing issues promptly, maintaining strong professional relationships.
- Addressed and resolved discrepancies in provider documentation, maintaining high level of data integrity.
Administrative Assistant
Synergy Health Partners, MSO, LLC
05.2014 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Call Center Representative
Synergy Health Partners, MSO, LLC
10.2011 - 05.2014
- Navigated multiple software applications simultaneously while maintaining focus on patient interaction.
- Promptly responded to inquiries and requests from providers and patients.
- Resolved patient problems and complaints.
- Confirmed appointments, communicated with patients, and updated patient documents.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously
- Maintained confidentiality of information regarding patients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced patient recovery by providing attentive post-operative care through post-operative care line.
- Improved patient satisfaction by addressing concerns and providing compassionate care throughout the recovery process.
Operations Supervisor
Best Buy
09.2005 - 10.2011
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
High School Diploma -
Roseville High School
Roseville06.2005
Skills
- HIPAA Compliance
- Provider enrollment
- Data Management
- Application coordination and management
- Employee Onboarding
- Organizational Skills
- Excellent Communication
- Multitasking Abilities
- Time Management
- Microsoft Office
Timeline
Credentialing Specialist
Synergy Health Partners, MSO, LLC
05.2020 - Current
Administrative Assistant
Synergy Health Partners, MSO, LLC
05.2014 - 05.2020
Call Center Representative
Synergy Health Partners, MSO, LLC
10.2011 - 05.2014
Operations Supervisor
Best Buy
09.2005 - 10.2011
High School Diploma -
Roseville High School
Similar Profiles
Pamela LoweryPamela Lowery
Clinical Medical Assistant Supervisor at Synergy Health PartnersClinical Medical Assistant Supervisor at Synergy Health Partners
Linette GadwahLinette Gadwah
Provider Enrollment Coordniator at Synergy Health Partners RemoteProvider Enrollment Coordniator at Synergy Health Partners Remote
Monique RangelMonique Rangel
Billing Coordinator at Universal Healthcare MSO, LLCBilling Coordinator at Universal Healthcare MSO, LLC