Kristin Goodell
East Wakefield
Summary
I’m a versatile and dedicated professional with experience in back-office operations, data entry, medical transcription, and customer service. Over the years, I've honed my ability to efficiently manage administrative tasks, provide top-notch service, and deliver accurate, detail-oriented work — all while embracing the flexibility of remote work. Whether I’m streamlining processes behind the scenes, transcribing medical records with precision, or ensuring customers have an excellent experience, I approach every task with enthusiasm and a can-do attitude. Ready to bring my skills and positive energy to a new opportunity!
Overview
24
24
years of professional experience
1
1
Certification
Work History
STAY-AT-HOME CARETAKER (2020 – 2025)
Self
09.2020 - 01.2025
- Provided full-time care and support, ensuring safety, well-being, and educational development.
- Developed strong organizational, time-management, and multitasking skills while managing daily routines and caregiving responsibilities.
- Fostered a nurturing environment focused on emotional support, social development, and health monitoring.
- Adapted quickly to evolving needs, learning new caregiving techniques, and handling unexpected challenges with patience and efficiency.
PHARMACY RESOLUTION SPECIALIST
Walgreens - Remote
03.2020 - 09.2020
- Leveraged strong communication skills to build relationships with insurance companies.
- Developed specialized skills in customer service and client relations.
- Reviewed documents for accuracy prior to submission.
- Outbound calls to insurance companies in regards to prescription denials
- Updated the patient's information to ensure prescription coverage.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
DATA ENTRY SPECIALIST VOLUNTEER
Artisan Beverage Co-Op - Remote
08.2017 - 01.2019
- Performed data entry and validation of buyer information in a high-volume environment.
- Utilized advanced computer skills to accurately enter large volumes of numerical data into multiple databases and spreadsheets.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
CUSTOMER SERVICE REPRESENTATIVE
Eastern Propane
10.2017 - 04.2018
- Maintained a high level of professionalism when dealing with difficult customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Updated customer information in CRM.
- Placed orders for oil and propane daily, as well as assisting with account questions, payment options/plans, as well as taking payments.
MEDICAL ASSISTANT
Nagy Footcare
05.2015 - 06.2016
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing
- Supported physicians in examinations, procedures, and diagnostic tests.
- Scheduled appointments and maintained patient records.
- Triaged patients and performed vital checks for patient flow facilitation.
- Provided excellent customer service to patients by answering questions about medical procedures and insurance policies
- Performed prior authorizations for patient's upcoming procedures.
MEDICAL TRANSCRIPTIONIST - REMOTE
Self-employed
08.2000 - 01.2015
- Knowledge of medical terminology and pronunciation.
- Created templates for frequently used documents such as discharge summaries or operative reports.
- Accurately transcribe reports for area physicians in a timely manner.
- Always HIPAA compliant.
- Excellent time management with 12 to 24-hour turnaround time.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Cosmetology
Empire Beauty School
Rochester, NH 04-1992
HIGH SCHOOL DIPLOMA -
Spaulding High School
06.1991
Skills
- Effective Time Management
- Analytical Problem Solving
- Detail-Oriented Approach
- Strong Prioritization Skills
- Client Support
- Effective Task Prioritization
- Engaged Listening
- Self-Directed Motivation
- CRM Software Proficiency
- Electronic Medical Records Management
- Skilled in MS Office Applications
- Medical Terminology Knowledge
Certification
- Cosmetology License
- Certified Medical Transcriptionist
Timeline
STAY-AT-HOME CARETAKER (2020 – 2025)
Self
09.2020 - 01.2025
PHARMACY RESOLUTION SPECIALIST
Walgreens - Remote
03.2020 - 09.2020
CUSTOMER SERVICE REPRESENTATIVE
Eastern Propane
10.2017 - 04.2018
DATA ENTRY SPECIALIST VOLUNTEER
Artisan Beverage Co-Op - Remote
08.2017 - 01.2019
MEDICAL ASSISTANT
Nagy Footcare
05.2015 - 06.2016
MEDICAL TRANSCRIPTIONIST - REMOTE
Self-employed
08.2000 - 01.2015
HIGH SCHOOL DIPLOMA -
Spaulding High School
Cosmetology
Empire Beauty School
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