Kristin Hagood
Portland,OR
Summary
Professional and well-grounded team member with superior clerical skills, exceptional people skills and a strong work ethic. Successful at satisfying customer needs while meeting and exceeding business objectives.
Overview
13
13
years of professional experience
Work History
Scheduling Coordinator
Medical Consulting Network
Tampa, FL
03.2020 - Current
- Utilize advanced software tools like Excel, Outlook, and medical review scheduling-specific platforms to effectively manage comprehensive State and Federal Peer Medical Reviews .
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Manage a high volume of daily case numbers and help to maintain company profit margin goals.
- Work within a multi -disciplinary team of Doctors, Nurses and Client Relations Associated to meet client's needs, as well as maintain a URAC compliant status.
Office Clerk/ Educational Assistant
Focus Academy
Tampa, FL
01.2019 - 12.2019
- Responsible for front office reception and clerical tasks.
- Assisted students and parents as needed with school related matters.
- Updated/ created an organizational systems for collecting, tracking permanent student educational records.
- Assisted social workers in coordinating yearly parent conferences for (IEP-r) Individual Education Programs Reviews.
- Participated with after school events, school theatre and campus sports activities.
Life Skills Trainer
Neurorestorative
Clearwater, FL
11.2017 - 07.2019
- Assisted people living with traumatic brain injuries in a residential rehabilitation facility.
- Helped adults with various levels of need with general life skills, ADL's, Addiction recovery.
- Tracked behavioral data, and engaged in therapeutic games, puzzles and other organized activities.
- Collaborated with the Recreational therapist and hosted art activities, and other therapeutic groups. As well as game nights and other resident parties and campus outings.
- Obtained a Medication administration certificate. Assisted residents with their medications.
Emergency Room Technician/ Unit Coordinator
St Joseph's Hospital
Tampa, FL
10.2011 - 09.2017
- Under supervision of RN I assisted with patient care including: taking patients’ vital signs, collected medical specimens, cleaned and dressed wounds, applied splints and casts.
- Participated in CPR resuscitation and Trauma alerts.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Cross trained as Unit Coordinator; preparing paperwork for transfers, answered phones, placed physician to physician emergent phone calls.
- Collaborated with multi-disciplinary staff, and ER departments to improve overall patient care and response times.
- Drove process, efficiency and quality improvements, resulting in expedient patient discharge times.
Education
High School Diploma -
Vero Beach High School
Vero Beach, FLSome College (No Degree) - Psychology
University of Central Florida
Orlando, FLSkills
- Customer Service Experience
- Emergence Room Tech Experience
- Proficient in Microsoft Office, Outlook, Excel
- Care Giver Experience
Timeline
Scheduling Coordinator
Medical Consulting Network
03.2020 - Current
Office Clerk/ Educational Assistant
Focus Academy
01.2019 - 12.2019
Life Skills Trainer
Neurorestorative
11.2017 - 07.2019
Emergency Room Technician/ Unit Coordinator
St Joseph's Hospital
10.2011 - 09.2017
High School Diploma -
Vero Beach High School
Some College (No Degree) - Psychology
University of Central Florida