Kristin Hagood
Portland,OR
Summary
Professional and well-grounded team member with superior clerical skills, exceptional people skills and a strong work ethic. Successful at satisfying customer needs while meeting and exceeding business objectives.
Overview
13
13
years of professional experience
Work History
Scheduling Coordinator
Medical Consulting Network
2020.03 - Current
- Utilize advanced software tools like Excel, Outlook, and medical review scheduling-specific platforms to effectively manage comprehensive State and Federal Peer Medical Reviews .
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Manage a high volume of daily case numbers and help to maintain company profit margin goals.
- Work within a multi -disciplinary team of Doctors, Nurses and Client Relations Associated to meet client's needs, as well as maintain a URAC compliant status.
Office Clerk/ Educational Assistant
Focus Academy
2019.01 - 2019.12
- Responsible for front office reception and clerical tasks.
- Assisted students and parents as needed with school related matters.
- Updated/ created an organizational systems for collecting, tracking permanent student educational records.
- Assisted social workers in coordinating yearly parent conferences for (IEP-r) Individual Education Programs Reviews.
- Participated with after school events, school theatre and campus sports activities.
Life Skills Trainer
Neurorestorative
2017.11 - 2019.07
- Assisted people living with traumatic brain injuries in a residential rehabilitation facility.
- Helped adults with various levels of need with general life skills, ADL's, Addiction recovery.
- Tracked behavioral data, and engaged in therapeutic games, puzzles and other organized activities.
- Collaborated with the Recreational therapist and hosted art activities, and other therapeutic groups. As well as game nights and other resident parties and campus outings.
- Obtained a Medication administration certificate. Assisted residents with their medications.
Emergency Room Technician/ Unit Coordinator
St Joseph's Hospital
2011.10 - 2017.09
- Under supervision of RN I assisted with patient care including: taking patients’ vital signs, collected medical specimens, cleaned and dressed wounds, applied splints and casts.
- Participated in CPR resuscitation and Trauma alerts.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Cross trained as Unit Coordinator; preparing paperwork for transfers, answered phones, placed physician to physician emergent phone calls.
- Collaborated with multi-disciplinary staff, and ER departments to improve overall patient care and response times.
- Drove process, efficiency and quality improvements, resulting in expedient patient discharge times.
Education
High School Diploma -
Vero Beach High School
Vero Beach, FLSome College (No Degree) - Psychology
University of Central Florida
Orlando, FLSkills
- Customer Service Experience
- Emergence Room Tech Experience
- Proficient in Microsoft Office, Outlook, Excel
- Care Giver Experience
Timeline
Scheduling Coordinator
Medical Consulting Network
2020.03 - Current
Office Clerk/ Educational Assistant
Focus Academy
2019.01 - 2019.12
Life Skills Trainer
Neurorestorative
2017.11 - 2019.07
Emergency Room Technician/ Unit Coordinator
St Joseph's Hospital
2011.10 - 2017.09
High School Diploma -
Vero Beach High School
Some College (No Degree) - Psychology
University of Central Florida
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