Kristin Hamm
Cleburne,TX
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. As well as handling residents payments and delinquencies and posting rent payments.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Park At Sycamore Apartments
06.2023 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Showed apartments to potential tenants and answered questions regarding community.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Processed security deposit refunds.
- Posted policies and rules in common areas for tenant review.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Pro Desk Manager
Home Depot
01.2021 - 06.2023
- Increased customer satisfaction by implementing efficient desk management procedures and streamlining guest check-in/check-out processes.
- Facilitated smooth operations by overseeing daily tasks, managing staff schedules, and resolving conflicts as needed.
- Reduced wait times for guests with prompt service and efficient problem-solving skills at the front desk.
- Improved team morale by creating a positive work environment through open communication and regular feedback sessions.
- Managed business corporate accounts for contractors and handled large sums of money.
Education
High School Diploma -
Cleburne High School
Cleburne, TX05.2020
Skills
- Payment Collection
- Policy Enforcement
- Tenant issue resolution
- Business processes and procedures
- Application process proficiency
- Real estate knowledge
- Leasing and sales
- Showing and leasing of units
- Great Communication skills and relationships with employees
- Fair Housing Regulations
- Occupancy Management
- Violation Resolution
- Data Entry
- Work Planning
- Teamwork and Collaboration
- Clear Communication
- Time Management
Timeline
Assistant Manager
Park At Sycamore Apartments
06.2023 - Current
Pro Desk Manager
Home Depot
01.2021 - 06.2023
High School Diploma -
Cleburne High School
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