Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Harbour

Fort Worth,TX

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

24
24
years of professional experience

Work History

Loan Officer Asst

Susser Bank
05.2024 - Current
  • Assembled important paperwork and disclosures for borrower.
  • Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
  • Monitored key dates to obtain information by deadlines.
  • Liaised with clients to guide through loan closing process and skillfully handle any concerns.
  • Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
  • Proactively addressed potential roadblocks in the loan process, resulting in faster resolution of issues and higher client satisfaction rates.
  • Improved turnaround times for loan applications through effective prioritization and proactive problem-solving techniques.
  • Assisted underwriters in determining loan eligibility for improved approval rates and client satisfaction.
  • Provided comprehensive administrative support to Loan Officer so they could focus on building relationships with clients and generating new business opportunities.

Loan Officer Asst

S&T Bank
09.2021 - 04.2024
  • Assembled important paperwork and disclosures for borrower.
  • Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
  • Monitored key dates to obtain information by deadlines.
  • Liaised with clients to guide through loan closing process and skillfully handle any concerns.
  • Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
  • Streamlined communication channels between clients, Loan Officers, and underwriters to ensure timely updates and efficient information sharing.
  • Proactively addressed potential roadblocks in the loan process, resulting in faster resolution of issues and higher client satisfaction rates.
  • Improved turnaround times for loan applications through effective prioritization and proactive problem-solving techniques.
  • Assisted underwriters in determining loan eligibility for improved approval rates and client satisfaction.
  • Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.

Loan Officer Asst

PNC Bank/BBVA
10.2012 - 09.2021
  • Assembled important paperwork and disclosures for borrower.
  • Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
  • Monitored key dates to obtain information by deadlines.
  • Liaised with clients to guide through loan closing process and skillfully handle any concerns.
  • Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
  • Streamlined communication channels between clients, Loan Officers, and underwriters to ensure timely updates and efficient information sharing.
  • Proactively addressed potential roadblocks in the loan process, resulting in faster resolution of issues and higher client satisfaction rates.
  • Improved turnaround times for loan applications through effective prioritization and proactive problem-solving techniques.
  • Assisted underwriters in determining loan eligibility for improved approval rates and client satisfaction.
  • Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.

Branch Manager

BBVA
12.2007 - 10.2012
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Examined customer loan applications for loan approvals and denials.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Maintained friendly and professional customer interactions.

Asst Branch Manager

Chase Bank
09.2004 - 12.2007
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.

Customer Service Representative

SBC (Now AT&T)
08.2001 - 09.2004
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Commercial Teller

Frost Bank
06.2000 - 08.2001
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Education

High School Diploma -

Fossil Ridge High School
Keller/Fort Worth
05.2000

Some College (No Degree) - Finance

TCC
Fort Worth

Skills

  • File Management
  • Credit analysis
  • Documentation Review
  • Mortgage Knowledge
  • Banking
  • Loan Origination
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability

Timeline

Loan Officer Asst

Susser Bank
05.2024 - Current

Loan Officer Asst

S&T Bank
09.2021 - 04.2024

Loan Officer Asst

PNC Bank/BBVA
10.2012 - 09.2021

Branch Manager

BBVA
12.2007 - 10.2012

Asst Branch Manager

Chase Bank
09.2004 - 12.2007

Customer Service Representative

SBC (Now AT&T)
08.2001 - 09.2004

Commercial Teller

Frost Bank
06.2000 - 08.2001

High School Diploma -

Fossil Ridge High School

Some College (No Degree) - Finance

TCC

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Kristin Harbour