Kristin Hardin
Somerton,AZ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Dependable office management professional brings 30 years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Specializes in a diverse office environment.
Overview
31
31
years of professional experience
Work History
Office Manager
H & H Plumbing and Restoration
Yuma, AZ
01.1993 - Current
- Executed plans and specifications for public works bids and created addendums that accounted for changes impacting bid pricing.
- Managed accounting invoices and billings, balanced accounts and created financial reports.
- Obtained and reviewed construction insurance information and delivered to contract administrators.
- Communicated with clients daily via emails, telephone, texting and social media.
- Coordinated procurement of project plans and specifications and routed data to construction management team.
- Coordinated special projects and managed schedules.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Controlled finances to lower costs and keep business operating within budget.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Scale Office Manager
Yuco Gin Inc II
Yuma, AZ
07.2011 - 01.2024
- Administered payroll and maintained proper documentation of employee personnel.
- Ensured compliance with applicable laws regarding employment practices.
- Managed office inventory and placed new supply orders.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised staff members, organized schedules and delegated tasks.
- Managed office budget to handle inventory, postage and vendor services.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Interpreted and communicated work procedures and company policies to staff.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed, scheduled and coordinated office functions and activities for employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Proposed or approved modifications to project plans.
- Developed and implemented office policies and procedures.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided administrative support to management team including preparing reports and presentations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided training to new hires on office policies and procedures.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Delegated work to staff, setting priorities and goals.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Produced thorough, accurate and timely reports of project activities.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed completed work to verify consistency, quality and conformance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
Education
Associate of Applied Science - Business Administration And Management
Arizona Western College
Yuma, AZSkills
- Office Management
- Policy Development
- Team Supervision
- Compliance Monitoring
- Bookkeeping
- Billing
- Operations Management
- Administrative Support
- Data Entry
- Staff Hiring
- Supply Management
- Contract Administration
- Employee Supervision
- Workforce Management
- Expense Reporting
- Inventory Control
- Customer Service
- Staff Management
- Human Resources
- Customer Relations
- Workflow Planning
- Budget Administration
- Financial Accounting
- Relationship Building
- Conflict Management
- Proposal Writing
- Data Retrieval Systems
- Senior Leadership Support
- Scheduling and Calendar Management
- Clerical Support
- Credit and Collections
- Strategic Planning
- Scheduling
- Workflow Optimization
- Office Administration
- Report Writing
- Administrative Oversight
- Payroll and Budgeting
- Contract Negotiations
- Account Reconciliation
- Financial Tracking
- Organizational Skills
- Database Administration
- Business Administration
Timeline
Scale Office Manager
Yuco Gin Inc II
07.2011 - 01.2024
Office Manager
H & H Plumbing and Restoration
01.1993 - Current
Associate of Applied Science - Business Administration And Management
Arizona Western College