Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SalesAssociate

Kristin Hastings

Raleigh,NC

Summary

I have 30+ years of customer service experience beginning in the field of Insurance and moving to the retail industry. My friendly and outgoing personality make it easy for me to interact with both customers and co-workers. I am dependable, hard working, easily trained and great at multi tasking. In my years of experience I have developed lasting relationships with management, co-workers and customers. I strive to provide an exceptional customer service experience.

Overview

11
11
years of professional experience

Work History

Sales Associate

Ace Hardware
02.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Cashier

Hobby Lobby
07.2020 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Customer Service Representative

Home Goods
10.2016 - 08.2018

Customer Service Representative

Big Lots
08.2014 - 08.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained up-to-date knowledge of product and service changes.

Assistant Manager

Tuesday Morning
07.2012 - 08.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.

Education

No Degree - Insurance

IIANC
Cary, NC
08.2007

Skills

  • POS System Operations
  • Merchandising Proficiency
  • Speaking Clearly
  • Cash Handling Accuracy
  • Guest Relations
  • Time Management
  • Reading Comprehension Skills
  • Multitasking Strengths
  • Customer Service
  • Store Opening and Closing
  • Multi-Line Phone Systems
  • Microsoft Windows
  • Filing Experience

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Sales Associate

Ace Hardware
02.2021 - Current

Cashier

Hobby Lobby
07.2020 - 12.2020

Customer Service Representative

Home Goods
10.2016 - 08.2018

Customer Service Representative

Big Lots
08.2014 - 08.2016

Assistant Manager

Tuesday Morning
07.2012 - 08.2014

No Degree - Insurance

IIANC
Kristin Hastings