Kristin Hebner

Conducted front desk operations including scheduling, patient check-ins and check-outs, confirmations, insurance verification and referrals.

• Greet and welcome patients as they enter the office to create a great first impression
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients

• Schedules via electronic medical records system
• Medical provider appointments for patients to include primary care physicians and specialists
• Schedules appropriately based upon clinical protocols, availability and payor source
• Manages appointment requests from both phone calls (inbound and outbound) and electronic requests
• Directs patients to the best option for medical care

• Recording transactions, which involves logging checks and preparing transaction report
• Counting and packaging currency
• Reconciling cash drawers
• Opening new accounts and helping with loan applications
• Exchanging foreign currency
• Promoting the bank’s products and services, such as checking and savings accounts, loans, certificates of deposit (CDs) and credit

• Identifies prospective clients through leads and referrals
• Schedules client meetings
• Performs follow-up calls as needed
• Advises on insurance coverage
• Conducts periodic policy reviews
• Prepares insurance proposals
• Completes requirements and submits to underwriters

• Answered 200 to 300 calls daily for student loans
• Advised clients of potential risks and benefits of debt consolidation
• Provided alternative debt relief options