Kristin Henderson
Newark,OH
Overview
31
31
years of professional experience
Work History
911 Dispatcher
Licking County
08.2014 - Current
- Promotes and maintains positive and effective working relationships; promotes good public relationships as a representative of Licking County Government.
- Monitors / receives telephone calls and initiates proper agency response.
- Notifies correct law enforcement agencies and any other agency needed or requested by the fire departments; provides necessary follow-up; tracks all city and county fire department equipment.
- Operates radio communications equipment by answering emergency lines, obtains information from caller, transfers to proper agency if needed, dispatches correct fire department equipment and keeps clear communication with fire department during emergency incidents. Provides pre-arrival instructions to callers and life saving instructions with appropriate information and support.
- Maintains all records required by department policy and 911 Standard Operating Procedures; attends court hearings and offers testimony as needed.
- Maintains EMD, EPD, EFD & CPR certifications and other trainings assigned by supervision.
Registrar
Licking Memorial Hospital
02.2004 - 08.2015
- Greeted every guest with personable approach and provided knowledgeable service.
- Streamlined registration processes efficiently and smoothly to help reduce wait times.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Cross-trained in several departments such as ER, Women's Health, Women's Imaging, Lab and Radiology.
- Upheld HIPAA regulations and standards for protecting patient information.
Administrative Assistant
Longaberger Baskets
06.1993 - 02.2004
- Enhanced office efficiency for basketmaking department by streamlining administrative processes and implementing organizational systems.
- Volunteered to help with special projects and events.
- Supported staff through scheduling meetings, coordinating travel arrangements, preparing spreadsheets and maintaining employee files.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
River View High School
Warsaw, OH05.1988
High School Diploma -
Coshocton County Career Center
05.1988
Skills
- Computer Skills
- Works Well Under Pressure
- Decision-Making
- Time Management
- Interpersonal Skills
- Effective Communication
- Customer Service
- Stress Tolerance
- Call Management
- Data Entry
Timeline
911 Dispatcher
Licking County
08.2014 - Current
Registrar
Licking Memorial Hospital
02.2004 - 08.2015
Administrative Assistant
Longaberger Baskets
06.1993 - 02.2004
High School Diploma -
River View High School
High School Diploma -
Coshocton County Career Center