Summary
Overview
Work History
Education
Skills
Fieldsofinterest
References
Disclaimer
Timeline
Generic
Kristin Henze

Kristin Henze

Janesville,WI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Seeking a challenging leadership position to apply creative problem-solving and lean management skills. Goal is to contribute to company growth by optimizing resources and maximizing profits.

Overview

13
13
years of professional experience

Work History

Phlebotomist

SSM Health St. Mary's Hospital
04.2023 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.

Quality Lead Technician

Biolife Plasma Services
08.2016 - 02.2023
  • Performs duties associated with Quality (including but not limited to): (50%)
  • Reviews operational records in association with tasks trained and assigned to ensure they are complete, accurate and compliant with cGMP requirements
  • Tracks deviations in operating procedures and policies through established mechanisms
  • Reports error, deficiencies, discrepancies and observations to center management and Quality Management Representative (QMR)
  • Conducts monthly quality assurance audits for critical control points and key elements for the systems related to donor suitability, source plasma collection, sample collection, plasma storage, product release, quality assurance, and employee training program
  • Ensures SOP’s are current and that staff perform routine tasks according to SOP through direct observation
  • In the absence of a QMR, works in collaboration with the management team to prepare for and host (if needed) internal auditors and external inspectors
  • Assists center management teams to ensure timely closure of observations
  • Maintain qualifications and perform all duties (core and elective) for Medical History, Phlebotomy, and Sample Processing areas
  • Train new and existing staff on donor center procedures through demonstration, instruction, observation, and feedback (30%)
  • Provide leadership and training assistance in support of center management and supervisory team, including oversight of operational flow (10%)
  • Maintain certification and perform all required duties of Lead Technician (10%)

Cashier

Casey's General Stores
05.2017 - 04.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Stocked, tagged and displayed merchandise as required.

Delivery driver/Manager

Pizza Hut
10.2013 - 06.2016
  • Started working as a Delivery Driver and after a year and a half was given more responsibilities and promoted to the Manager position
  • Create work schedule for all employees
  • gather data at the end of the night to help plan staffing and product needs for following years
  • once a week collect data for the whole week and put info based on that data into an excel file
  • ensure productivity is being met
  • place inventory orders twice a week
  • count inventory once a week

Education

High school diploma -

Lakeside Lutheran High School
01.2011

Skills

  • Quality Control
  • Quality Assurance
  • Time Management
  • Multitasking Abilities
  • Attention to Detail
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Office
  • Customer service
  • GDP
  • cGMP
  • Phlebotomy
  • Lab technician
  • Cash Handling
  • Computer literacy, 15 years
  • Delivery Driver Experience
  • Food Service
  • HIPAA, 8 years
  • Laboratory experience
  • Organizational skills
  • Phlebotomy, 8 years
  • POS
  • Supervising Experience
  • Order of draw
  • Data Entry
  • Blood culture collection
  • Capillary puncture

Fieldsofinterest

  • Phlebotomy
  • Data Entry
  • Estimator

References

  • Chastity Bouman, cbouman87@gmail.com, 608-359-4830
  • Chelsea O'Dell, mariedavis1993@gmail.com, 9206912744
  • Kendra Fleck, ksfleck211@gmail.com, 6082896680

Disclaimer

I hereby declare that the above furnished information is authentic to the best of my knowledge., 09/01/2024, Janesville WI

Timeline

Phlebotomist

SSM Health St. Mary's Hospital
04.2023 - Current

Cashier

Casey's General Stores
05.2017 - 04.2018

Quality Lead Technician

Biolife Plasma Services
08.2016 - 02.2023

Delivery driver/Manager

Pizza Hut
10.2013 - 06.2016

High school diploma -

Lakeside Lutheran High School

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Kristin Henze