Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Hersh

Macungie,PA

Summary

Motivated department manager with 21 years of excellent customer service skills. Detailed oriented. Experienced in team management, inventory control, and Serv Safe Practices.

Overview

25
25
years of professional experience

Work History

Assistant Deli Manager

Weis Markets Inc
12.2022 - Current
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
  • Increased sales through effective merchandising and attractive product displays.
  • Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
  • Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Streamlined deli operations by implementing efficient inventory management processes.
  • Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
  • Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
  • Managed staff schedules, ensuring adequate coverage during peak hours and reducing overtime expenses.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Dry-Packer

Smooth-On Inc.
05.2021 - 10.2022
  • Verified labels for appropriate order numbers and item specifications.
  • Assembled customer orders from stock and packed items in boxes.
  • Assisted in line changeovers and returned material back to stock.
  • Accomplished production goals by working with speed and accuracy.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging, and labeling.
  • Recorded product, packaging, and order information on forms and records.
  • Assembled, lined and padded cartons and containers.
  • Obtained, moved and sorted products and materials.

Deli Manager

Weis Markets Inc
02.2000 - 05.2021
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Created enticing deli displays that showcased featured products and attracted customers to the department.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
  • Set schedules for [15+] staff by planning and designating shifts and hours.
  • Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
  • Improved team morale by implementing system for staff recognition and rewards based on performance and customer feedback.
  • Managed scheduling efficiently, ensuring deli was adequately staffed during peak hours without overspending on labor.
  • Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
  • Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.

Education

High School Diploma -

Emmaus High School
Emmaus, PA
06-1991

Skills

  • Customer service
  • Food preparation
  • Employee supervision
  • Health and safety regulations
  • Food safety compliance
  • Inventory management
  • Task delegation
  • Disciplinary Write-ups
  • Merchandising strategies

Timeline

Assistant Deli Manager

Weis Markets Inc
12.2022 - Current

Dry-Packer

Smooth-On Inc.
05.2021 - 10.2022

Deli Manager

Weis Markets Inc
02.2000 - 05.2021

High School Diploma -

Emmaus High School

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Kristin Hersh