Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Hess

Bowling Green,KY

Summary

Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages tasks with accuracy and great time management abilities. Makes sure to serves diverse customer needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Very dependable, outgoing and always helpful with a friendly attitude.

Overview

5
5
years of professional experience

Work History

Server

Olive Garden
Louisville, KY
01.2021 - 06.2021
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Provided exceptional service to high volume of daily customers.

Server

Roosterswings
Louisville, KY
05.2019 - 03.2020
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Trained new employees to perform duties.

Server

Outback Steakhouse
Louisville, KY
08.2016 - 10.2019
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.

Education

Completed Up To 10th Grade -

Martinsburg High School
Martinsburg, WV

Skills

  • Table Bussing
  • Order Management
  • Food inspection
  • Table Setting
  • Guest Engagement
  • POS operation
  • Item promotion
  • Sales expertise
  • Strong Work Ethic
  • Positive and professional
  • Exceptional customer service
  • Suggestive Selling
  • Effective customer upselling

Timeline

Server

Olive Garden
01.2021 - 06.2021

Server

Roosterswings
05.2019 - 03.2020

Server

Outback Steakhouse
08.2016 - 10.2019

Completed Up To 10th Grade -

Martinsburg High School

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Kristin Hess