Kristy Hochhalter
Wendell,NC
Summary
Retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
22
22
years of professional experience
Work History
Store Manager
Total Wine & More
11.2021 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimize labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Negotiates with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Improves customer satisfaction through staff training in customer service and product knowledge.
- Yearly meet or exceed all company KPMs; 2024 ranked 8th out of 288 in customer satisfaction.
Executive Team Leader
Target
01.2014 - 10.2021
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
Director of Youth Ministry
Saint Francis United Methodist Church
06.2010 - 12.2013
- Enhanced youth engagement by implementing innovative programs and activities tailored to their interests.
- Established effective communication channels with parents, ensuring they were well-informed of ministry events and opportunities for involvement.
Director of Youth Ministries
Fuquay-Varina United Methodist Church
01.2003 - 06.2010
- Collaborated with church leaders to develop a comprehensive youth ministry strategy, fostering spiritual growth and community involvement.
- Oversaw youth ministry budget and tracked all expenses.
- Grew program from 26 to 100 active participants.
Education
Master of Arts - Leadership
Asbury Theological Seminary
Wilmore, KY12-2002
Bachelor of Arts - Parks And Recreation Management
University of NC - Wilmington
Wilmington, NC12-2000
Skills
- Strategic Business Development
- Operational Management
- Workforce Development Strategy
- Leadership Skills Development
Timeline
Store Manager
Total Wine & More
11.2021 - Current
Executive Team Leader
Target
01.2014 - 10.2021
Director of Youth Ministry
Saint Francis United Methodist Church
06.2010 - 12.2013
Director of Youth Ministries
Fuquay-Varina United Methodist Church
01.2003 - 06.2010
Master of Arts - Leadership
Asbury Theological Seminary
Bachelor of Arts - Parks And Recreation Management
University of NC - Wilmington
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