Kristin Holden
Magna,Utah
Summary
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Gearhead
Backcountry
West Valley CIty , UT
01.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Returns Associate
Amazon
12.2022 - 06.2023
- Followed policies and procedures to meet or exceed established performance requirements.
- Processed all customer and vendor returns in a timely manor ensuring all parties received there desired outcomes.
- Identified what items can be resold and various other designations by meticulously reviewing each item being returned.
- Responsible for the movement of product to and from various locations using various powered industrial trucks (forklifts, side riders etc.)
- Palletized boxes to increase movement and efficiency.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Pediatric Patient Service Representative
Intermountain Healthcare
03.2019 - 04.2022
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Stayed current on community-based resources and services useful to patients.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Operated a POS system to receive payment by cash, check and credit card.
- Coordinated with patients and healthcare professionals to meet patient needs.
Customer Service Rep
Alliance Health
01.2015 - 01.2019
- Managed time between phone calls and other tasks at hand
- Varying between mail, inbound phone calls, voicemails, outbound calls, emails, tickets, Etc.
- Set and maintained weekly goals made between myself and my manger
- Worked as a part of the test team to improve the quality the Members receive and locate flaws in our system
- Tested new ideas to implement within the customer service team
- Helped train new team members
- Take management calls when a Manager is unavailable
- Preformed Quality Checks on Coworkers to insure HIPPA regulations and company standards were being withheld
Theming Specialist / Explorer
Loveland Living Planet Aquarium, Guest Services
01.2012 - 01.2015
- Collects cash or other payment from guests, determining amount due and change required
- Worked as receptionist on weekends answering questions and setting up appointments
- Provides information and directions to guests concerning the Aquarium mission, rules and events
- Anticipates guest needs and answers questions from guests concerning general knowledge of procedures, locations, and information
- Maintains an accounting record of all cash, coupons, promotional materials and donations received
- Verify various payment vouchers, forms and documents
- Constructed exhibits using a wide variety of material
- Assisted staff with moving and placing of animals
- Assisted with the construction and moving of the aquarium to Draper, Ut
- Lead educational and building tours for staff, guests and volunteer groups of varying sizes
Volunteer Coordinator
The Living Planet Aquarium
04.2013 - 07.2013
- Assisted with all the Volunteer and Internship Programs on and off-site
- Directed the recruitment, training/coaching, records, evaluations and retaining of volunteers
- Scheduled and maintained over 100 volunteers
- Created and conducted organization trainings for staff, interns and volunteers
- Lead different tours for the aquarium on a wide variety of subject matter consisting of people of all ages and ranged from 3-60 people
- Volunteered over 1500 hours doing wide varieties of projects, from leading tours to managing and coaching volunteers
- Assisted husbandry with the care and maintenance of animals and the habitats
- Helped coordinate and manage clean ups for the aquarium and ICC (International Coastal Cleanup)
- Created projects to keep volunteers and interns productive
Education
High School Diploma -
Cyprus High School
Magna Ut06.2010
Some College (No Degree) - Biology
Salt Lake Community College
Skills
- Customer Support
- Inbound and Outbound Calling
- Reliable and Responsible
- Product Location
- Payment Processing
- Cooperative Attitude
- Problem-Solving
- Cleaning and Sanitizing
- Policies and Procedures
- Honest and Ethical
- Cash Register Operations
- Cash Handling
- Employee Training
- Detail-Oriented
- Verbal Communication
- Project Management
Timeline
Gearhead
Backcountry
01.2023 - Current
Returns Associate
Amazon
12.2022 - 06.2023
Pediatric Patient Service Representative
Intermountain Healthcare
03.2019 - 04.2022
Customer Service Rep
Alliance Health
01.2015 - 01.2019
Volunteer Coordinator
The Living Planet Aquarium
04.2013 - 07.2013
Theming Specialist / Explorer
Loveland Living Planet Aquarium, Guest Services
01.2012 - 01.2015
High School Diploma -
Cyprus High School
Some College (No Degree) - Biology
Salt Lake Community College
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