Kristin Holland
Pell City,Alabama
Summary
Seeking a challenging position to utilize skills and experience in a dynamic and fast-paced environment. Possess a strong background in project management with a proven track record of delivering successful outcomes. Confident in ability to drive results and exceed expectations. Exceptional communication and leadership skills enable effective collaboration with cross-functional teams and stakeholders to achieve organizational goals. Highly motivated, detail-oriented, and thrives in high-pressure situations.
Overview
9
9
years of professional experience
Work History
Acting General Manager
Olexa’s Catering
10.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant General Manager
Olexa's Catering
09.2022 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Front of House Manager
Olexa’s Catering
11.2018 - 09.2022
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Bakery Manager
Color Code Cookies
04.2018 - 11.2018
- Managed production of full commercial bakery operation
- Created efficiencies in 'time and movement' saving direct labor costs
- Implemented HACCP standards to ensure food handling and safety measures
- Oversight of all packaging and quality control including the repair and maintenance of packaging equipment
- Accountability of time and payroll
- Managed logistics with zero late or delayed orders
- Responsible for off-site events, sponsorships - Set up, cash management, scheduling, sales tax.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
Assistant Store Manager
Simply 10 Clothing Store
08.2015 - 04.2018
- Promoted from floor sales to Assistant Manager
- Accountable for balancing cash and depositing funds
- Visual merchandiser, current on design and fashion industry
- Responsible for both opening and closing store operating procedures
- Managed floor salespersons and schedules.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
ServSafe Manager Certified
Completed G.E.D.
01.2007
Paulding County High School
01.2006
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Computer Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
Professionalattributes
- Experienced Manager
- Outgoing Personality
- Excellent Internal and External Customer Service Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Acting General Manager
Olexa’s Catering
10.2022 - Current
Assistant General Manager
Olexa's Catering
09.2022 - Current
Front of House Manager
Olexa’s Catering
11.2018 - 09.2022
Bakery Manager
Color Code Cookies
04.2018 - 11.2018
Assistant Store Manager
Simply 10 Clothing Store
08.2015 - 04.2018
ServSafe Manager Certified
Completed G.E.D.
Paulding County High School
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