Kristin Holsbo
Elkhorn,WI
Summary
Proactive and goal-oriented professional with excellent customer service, time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Demonstrates strong analytical, communication, and teamwork skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
33
33
years of professional experience
Work History
Crew Team Member
Culver's Restaurant
11.2024 - Current
- Provide exceptional customer service, ensuring satisfaction and addressing inquiries promptly.
- Adapt quickly to changing demands during peak hours, enhancing team efficiency.
- Enhance team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Demonstrate strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Records Program Associate-Advanced
WI DHS - State Vital Records Office
07.2017 - 10.2024
- Coordinated document processing for vital records, ensuring compliance with state regulations.
- Managed public inquiries via phone and in person regarding vital records, providing accurate information and support.
- Collaborated with cross-functional teams to enhance service delivery and operational workflows.
- Reviewed all departmental materials, correcting errors and/or forward to the appropriate department for amendment paperwork, and making sure documents were ready for publication.
- Managed both digital and physical filing systems and retrieved documents as required.
Operations Program Associate
WI DWD - Unemployment Insurance
07.2009 - 07.2017
- Implemented data-driven decision-making strategies that improved overall effectiveness of the programs managed.
- Prepared clearly written and formatted documents and reports.
- Remained solutions-oriented in face of complex problems to assist claimants and overall business direction.
- Enhanced program efficiency by streamlining processes and implementing best practices.
- Trained new employees on office policies and procedures.
Pharmacy Technician
Mequon Park Pharmacy
10.1992 - 05.1993
- Calculated dosage, filled medication trays, and prepared IV's and with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Certificate of Completion - Health Information Specialist
Job Center of Wisconsin Workforce Services
Waukesha, WI06-1992
Office Support
Port Washington High School
Port Washington, WI06-1988
Timeline
Crew Team Member
Culver's Restaurant
11.2024 - Current
Records Program Associate-Advanced
WI DHS - State Vital Records Office
07.2017 - 10.2024
Operations Program Associate
WI DWD - Unemployment Insurance
07.2009 - 07.2017
Pharmacy Technician
Mequon Park Pharmacy
10.1992 - 05.1993
Certificate of Completion - Health Information Specialist
Job Center of Wisconsin Workforce Services
Office Support
Port Washington High School
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