Kristin House
Pottsboro,TX
Summary
Experienced financial and healthcare leader with expertise in accounting and reporting. Developed and adapted complex financial reporting processes to enhance profitability and identify new revenue opportunities. Organized healthcare practices in Human Resources and insurance billing, ensuring HIPAA compliance and fostering high staff and patient satisfaction.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Controller
Mueller Construction Company
Sherman, Tx
07.2024 - 03.2026
- Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations.
- Prepared monthly financial statements and reconciled accounts accurately.
- Managed financial reporting and budgeting processes for construction projects.
- Created financial reports for senior management, board of directors and external auditors in accordance with generally accepted accounting principles.
- Monitored accounts receivable and payable activity to ensure proper reconciliation of accounts.
- Served as primary contact for external auditors throughout year-end audit process.
- Analyzed project costs and identified discrepancies in financial data.
- Identified areas for improvement within the finance department operations and processes.
- Improved billing and month-end reporting processes.
- Implemented multiple software conversions, desktop setup, and staff training.
- Updated billing procedures to improve overall efficiency and reduce accounts receivable.
Store Manager
John Fluevog Shoes
Dallas, Texas
01.2021 - 07.2023
- Managed daily operations of retail store environment.
- Trained and supervised sales associates in customer service techniques.
- Developed staff schedules to ensure optimal coverage and productivity.
- Implemented visual merchandising strategies to enhance product displays.
- Conducted regular performance evaluations and provided constructive feedback.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Collaborated with corporate teams on promotional events and marketing initiatives.
- Updated and maintained store signage and displays.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
Insurance Billing Manager
Kidney Care Associates LLC
Sherman
01.2020 - 07.2020
- Managed billing processes for patient insurance claims at Kidney Care Associates.
- Reviewed and processed claims to ensure compliance with regulations and policies.
- Coordinated with healthcare providers to obtain necessary documentation for billing.
- Trained staff on billing procedures and software systems used in operations.
- Identified opportunities for process improvements related to the billing cycle.
- Resolved complex payment discrepancies between providers, patients, and payers.
- Monitored performance metrics related to accounts receivable aging, denials, rejections.
- Investigated unpaid claims and identified causes of delays or denials in payment processing.
- Communicated effectively with external customers such as insurance companies or providers regarding outstanding balances or denied claims.
- Responded promptly to customer inquiries concerning their account status or billings.
- Ensured timely collection of payments from insurers by submitting accurate bills on a regular basis.
- Reconciled daily cash receipts against invoices submitted for payment.
- Maintained up-to-date knowledge of applicable laws and regulations governing health care reimbursement.
- Developed and implemented billing procedures to ensure compliance with insurance regulations.
- Conducted periodic audits of patient records to verify coding accuracy and completeness of documentation.
- Developed strategies for improving customer service levels while maintaining profitability goals.
- Provided training to new hires on the organization's billing policies and procedures.
- Resolved billing issues by applying knowledge and completing in-depth research.
Education
Bachelor of Science - Library And Information Science
University of North Texas
Denton, TX 08.2005 - 05.2008
Skills
- Financial reporting
- Budget management
- Financial analysis
- Cost analysis
- Cash flow management
- Accounts payable management
- Accounts receivable management
- Account reconciliation
- Statement reconciliation
- Month-end and year-end closings
- Expense oversight
- Payment disbursement
- Data tracking
- Internal control management
- Regulatory compliance
- Procedure development
- Staff management
- Team leadership
- Staff training
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Accounts receivable management
- Financial oversight
Affiliations
- Avid reader.
- History enthusiast.
- Family.
- Music and movie lover.
References
References available upon request.
Timeline
Controller
Mueller Construction Company
07.2024 - 03.2026
Store Manager
John Fluevog Shoes
01.2021 - 07.2023
Insurance Billing Manager
Kidney Care Associates LLC
01.2020 - 07.2020
Bachelor of Science - Library And Information Science
University of North Texas
08.2005 - 05.2008