Summary
Overview
Work History
Education
Skills
Leadership & Volunteer Experience
Timeline
Generic

Kristin Hrynczuk

Warren,Michigan

Summary

Resourceful and innovative Instructional Technology professional with over 15 years of experience in higher education for wide variety of cultural and professional backgrounds. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Instructional Technology Specialist Senior

Western Michigan University
04.2020 - Current
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Learned and adapted quickly to new technology and software applications.
  • Promoted superior experience by addressing instructor concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing instructor needs and resolving concerns.

Cybersecurity Programs Assistant Director

Western Michigan University
08.2016 - 08.2023
  • Streamlined communication between chairs, instructors, students and administrators to foster a collaborative learning environment.
  • Provided resources to support students in achieving career goals.
  • Increased campus presence by organizing career fairs, information sessions, and networking events.
  • Monitored student progress to drive successful academic outcomes.
  • Developed and implemented individualized academic plans for students.
  • Served as a liaison between various campus departments to streamline communication regarding student needs or concerns effectively addressing potential issues before they escalated further.

Assistant Director of Student Engagement & Retention

Western Michigan University
04.2015 - 04.2020
  • Leveraged data and analytics to make informed decisions and drive regional location improvements.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Collaborated with 11 other University Partners to ensure the growth and sustainability of the University Center
  • Forged working relationships with local community college faculty and staff to ensure program growth and growth of WMU through articulation agreements, recruiting efforts and transfer plans

Site Coordinator

Rochester College
11.2014 - 04.2015
  • Manged day-to-day operations of regional location.
  • Enhanced student success by developing and implementing comprehensive academic plans.
  • Provided resources to support students in achieving career goals.
  • Utilized data-driven decision-making processes to identify trends in student success factors and adjust advising strategies accordingly.
  • Evaluated transfer credit and degree requirements, streamlining the process for incoming transfer students.
  • Developed and implemented individualized academic plans for students.
  • Received and reviewed transcripts to determine eligibility for admission to college or specific programs.

Academic Advisor

Wayne State University
06.2012 - 11.2014
  • Advised students on educational, career and social opportunities.
  • Enhanced student success by developing and implementing comprehensive academic plans.
  • Provided resources to support students in achieving career goals.
  • Evaluated transfer credit and degree requirements, streamlining the process for incoming transfer students.
  • Developed strong relationships with students, providing mentorship and fostering personal growth.
  • Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.

Enrollment Service Specialist

Wayne State University
08.2011 - 06.2012
  • Reviewed admissions applications to check students' eligibility for acceptance.
  • Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
  • Enhanced student satisfaction with the financial aid process by providing personalized counseling and support.
  • Counseled students and parents about financial aid options and program details.
  • Routed university correspondence, documents, and messages to correct departments and staff members.
  • Excellent communication skills, both verbal and written.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of university services and creating welcoming, positive experiences.

Freshman/Transfer Admissions Counselor

University of Detroit Mercy
08.2008 - 08.2011
  • Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
  • Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Implemented data-driven strategies to continuously improve recruitment efforts based on enrollment trends and goals.
  • Enhanced student satisfaction with the financial aid process by providing personalized counseling and support.
  • Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.

Education

Master of Arts in Educational Leadership - Student Affairs Administration

Central Michigan University
Mount Pleasant, Michigan
05.2008

Bachelor of Applied Arts - Integrative Public Relations

Central Michigan University
Mount Pleasant, Michigan
05.2006

Skills

  • Proficient in a variety of software packages, including: Microsoft, Elluican, Salesforce, COGNOS, D2L Brightspace
  • Student Advising
  • Interactive Technologies
  • Training Materials Development
  • Administration and management
  • Technical Support
  • Learning Management Systems
  • E-learning development
  • Cross-Functional Collaboration
  • Flexible and Adaptable
  • Troubleshooting

Leadership & Volunteer Experience

  • Women of Tomorrow Scholarship Chairwoman (current)
  • Mentor for Women of Tomorrow, mentor and scholarship program (current)
  • Phi Mu Fraternity Rho Delta House Corporation President (current)
  • Central Michigan University Fraternity & Sorority Alumni Association, Secretary/Treasurer (current)
  • Served on six hiring committees
  • Served as chair of Staff Development Day committee (2018-2020)
  • Served as the chair of the Staff Excellence Awards committee (2018-2022)
  • Served as chair of “Let’s Break to Educate” program (2018-2020)
  • Served as the Vice Chair Annual Conference and Special Events for the eDC University Professional and Continuing Education Association network (2022-2023)
  • Served as Regional Rep (2022) on the University Professional and Continuing Education Association, Central Region Board
  • Served as Chair Elect (2019) and chair (2020) on the University Professional and Continuing Education Association, Central Region Board
  • Served as Secretary (2018) on the University Professional and Continuing Education Association, Central Region Board
  • Served as a committee member on the Central Region planning committee of University Professional and Continuing Education Association conference team (current)
  • Awarded the 2018 Staff Excellence Award from Extended University Programs, WMU

Timeline

Instructional Technology Specialist Senior

Western Michigan University
04.2020 - Current

Cybersecurity Programs Assistant Director

Western Michigan University
08.2016 - 08.2023

Assistant Director of Student Engagement & Retention

Western Michigan University
04.2015 - 04.2020

Site Coordinator

Rochester College
11.2014 - 04.2015

Academic Advisor

Wayne State University
06.2012 - 11.2014

Enrollment Service Specialist

Wayne State University
08.2011 - 06.2012

Freshman/Transfer Admissions Counselor

University of Detroit Mercy
08.2008 - 08.2011

Master of Arts in Educational Leadership - Student Affairs Administration

Central Michigan University

Bachelor of Applied Arts - Integrative Public Relations

Central Michigan University

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Kristin Hrynczuk