KRISTIN HULING
Dallas
Summary
Dynamic Loss Mitigation Specialist with a proven track record at Hyundai Capital America, recognized for expertise in credit analysis and customer consultations. Demonstrated success in managing over 100 accounts, delivering optimal loan solutions while enhancing customer satisfaction through exceptional communication and problem-solving skills. Core competencies include risk assessment and debt repayment planning. Committed to leveraging extensive experience to drive effective financial strategies for clients.
Overview
15
15
years of professional experience
Work History
Loss Mitigation Specialist
HYUNDAI CAPITAL AMERICA
Plano
07.2022 - Current
- Evaluated applicant credit histories and assessed loan eligibility.
- Optimized customer tracking using advanced skip tracing tools.
- Assessed acceptable risk levels by reviewing coverage applications and loss control reports.
- Managed a portfolio of over 100 accounts and served as the primary contact.
- Created structured debt repayment plans aligned with client financial profiles.
- Guided customers on optimal selection of auto-loans and credit lines based on terms, benefits and availability.
Underwriting Service Assistant
STATEFARM
Plano
11.2021 - 06.2022
- Analyzed policy information and updated changes.
- Handled numerous new application requests, reinstatements, and additional car applications.
- Typed and processed various reports to adhere to state and federal regulations.
- Addressed inquiries from agents and policyholders on billing and processing policies.
- Compile verified information for senior underwriters.
- Ensured fees and rates were correctly entered by cross-checking signed applications with the internal database.
- Guaranteed timely implementation of requested updates according to set schedules.
Sr. Deficiency Recovery Coordinator
CAPITAL ONE
Plano
04.2017 - 10.2021
- Collaborated with departments and partners across Capital One.
- Served as a dedicated customer advocate throughout resolution process.
- Excelled at self-management and advanced multitasking using diverse systems.
- Handled Tier 2 inquiries related to customer service and deficiency recovery.
- Highlights emerging patterns and communicates findings.
- Managed over 60 daily calls to resolve customer issues.
Customer Service Team Lead
PENNYMAC
Ft. Worth
06.2015 - 04.2017
- Increased overall team performance by 50%, reflected in customer surveys.
- Consistently maintained 97% adherence rate each month for team of 15.
- Achieved sub-5 minute average call time while maintaining quality above 94.5%.
- Created detailed documentation to support leadership in evaluating staffing needs.
- Facilitated efficient problem resolution via phone and email.
- Recorded troubleshooting measures implemented and relayed information to secondary support.
- Guided new employees to understand corporate infrastructure.
- Conducted weekly monitoring of 2 calls per employee, delivering ongoing feedback to maintain quality standards.
- Held monthly meetings with associates to provide constructive feedback on performance.
Single Point of Contact
Chase
Lewisville
03.2010 - 06.2015
- Started at Chase in the short sale department reviewing necessary documents.
- Promoted to Bankruptcy Coordinator and communicated with bankruptcy clients.
- Handled processing of bankruptcy payments across specialized cases.
- Served as Mortgage Loan Single Point of Contact, overseeing a portfolio of 1st and 2nd mortgages at various delinquency stages.
- Secured favorable payment terms to ensure borrower retention.
- Communicated effectively with borrowers during loan modifications, short sales, and foreclosure processes.
- Applied skip tracing methods to find borrowers whose records were incorrect.
- Achieved monthly production standards and obtained bonus rewards.
Education
BUSINESS MANAGEMENT -
UNIVERSITY OF NORTH TEXAS At DALLAS
Dallas, TX08-2015
Skills
- Credit analysis
- Skip tracing
- Risk assessment
- Debt repayment planning
- Customer consultations
- Regulatory compliance
- Portfolio management
References
References available upon request.
Timeline
Loss Mitigation Specialist
HYUNDAI CAPITAL AMERICA
07.2022 - Current
Underwriting Service Assistant
STATEFARM
11.2021 - 06.2022
Sr. Deficiency Recovery Coordinator
CAPITAL ONE
04.2017 - 10.2021
Customer Service Team Lead
PENNYMAC
06.2015 - 04.2017
Single Point of Contact
Chase
03.2010 - 06.2015
BUSINESS MANAGEMENT -
UNIVERSITY OF NORTH TEXAS At DALLAS
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