Kristin Hulsopple
Yukon,OK
Summary
Dynamic leader with extensive experience in sales, telemarketing, and customer relations, complemented by a proven track record in productivity improvement and research analysis. Expertise in invoicing and payment processing ensures seamless collaboration with contractors and suppliers. Established strong working relationships across all organizational levels, fostering a collaborative environment that enhances team performance. Exceptional skills in motivation, coaching, time management, problem-solving, and decision-making support a robust background in instructional design across diverse training organizations.
Overview
16
16
years of professional experience
Work History
Property Manager
MPM
Oklahoma City
09.2024 - 02.2026
- Oversaw daily management of residential properties to enhance operational efficiency. Led initiatives to improve tenant relations and satisfaction. Directed maintenance operations and financial management to ensure compliance with legal standards.
- Facilitated successful tenant placements through effective application screening and turnover management. Conducted comprehensive background and credit checks to identify qualified tenants. Executed lease agreements, addressed tenant complaints, and managed eviction proceedings to maintain property standards.
- Achieved optimal facility conditions through effective scheduling of routine maintenance. Enhanced property value by coordinating timely repairs and overseeing cleaning and landscaping efforts. Identified and resolved potential issues through regular inspections. Led maintenance staff and contractors to maintain high safety and quality standards.
- Assisted in managing financial operations of properties by collecting rent and setting rental rates. Supported budget preparation and bill payments. Aided in analyzing financial records to ensure accuracy.
- Ensured compliance with local, state, and federal regulations to mitigate legal risks. Guided property owners in navigating landlord-tenant laws and fair housing regulations. Championed adherence to occupancy policies and anti-discrimination laws to foster a legally sound environment.
- Assisted in advertising property vacancies and negotiating contracts with vendors. Supported development of management strategies to enhance property performance. Helped maintain records and implement policies to improve tenant satisfaction and property value.
General Manager
Happy Plate Concepts
Edmond
10.2022 - 08.2024
- Executed daily financial management tasks, maintaining integrity of cash and electronic funds.
- Monitored usage trends and coordinated food and beverage orders to support operational efficiency and enhance profit margins.
- Analyzed previous years' data to maintain labor costs, food costs, and sales goals while ensuring accurate reporting.
- Managed comprehensive hiring and training programs for restaurant personnel, focusing on servers and hosts to enhance service quality.
- Coordinated staff schedules to maintain adequate coverage during all shifts.
- Refined restaurant workflows, focusing on elevating guest interactions.
- Managed comprehensive tracking of restaurant finances to ensure fiscal responsibility and operational efficiency.
- Enforced food safety standards and protocols to ensure a secure dining environment.
- Achieved streamlined operations by accurately processing sales inventory and staff attendance reports. Improved service quality through effective management of food orders.
Lead Sales Trainer
Love’s Corporate Annex
Oklahoma City
08.2021 - 07.2022
- Cultivated partnerships with business stakeholders to understand operational needs and develop comprehensive training materials.
- Reviewed and validated existing materials, modifying approaches to align with updated procedures when required.
- Utilized expertise in instructional design methodologies to design and update facilitator guides for new hire training sessions.
- Designed and revised training participant guides to support seamless integration of new hires into the organization.
- Analyzed performance results of curriculum and modified content to improve learner engagement and success.
- Oversaw quality assurance processes for calibrations to ensure clarity in expectations and promote accountability.
- Assessed trainer performance in different lines of business, providing revised materials and insights to improve classroom engagement and delivery methods.
Restaurant Manager
Urban Management
Oklahoma City, Edmond
05.2019 - 08.2021
- Trained incoming staff on company policies to ensure compliance and understanding.
- Developed and implemented training programs for staff adherence to restaurant methods and procedures, enhancing service quality.
- Coordinated training sessions and resources to keep staff updated on relevant advancements and best practices.
- Monitored and analyzed daily sales and petty cash flow to identify financial trends.
- Monitored and enforced safety regulations and food quality standards utilizing certified knowledge and best practices.
- Handled guest complaints with urgency and compassion, fostering a welcoming environment.
- Streamlined employee scheduling processes to enhance operational efficiency.
- Logged detailed employee time entries, ensuring compliance with company policies and labor regulations.
- Oversaw accurate recording of payroll data to ensure timely bi-weekly payroll completion.
- Oversaw inventory acquisition of food supplies and merchandise, ensuring alignment with budgetary guidelines and customer satisfaction.
Direct Sales Supervisor
Vyve Broadband
Shawnee
05.2018 - 05.2019
- Identified key areas for improvement within sales team and adjusted program strategies accordingly.
- Accompanied sales associates during field operations to strengthen lead generation efforts and optimize deal closure processes.
- Analyzed market trends and developed strategic sales initiatives to effectively engage key demographic groups.
- Presented comprehensive daily sales reports and strategic recommendations to directors and owners for operational alignment.
- Facilitated communication between departments to ensure alignment on unique requirements for each market and demographic.
- Analyzed outcomes through follow-up inquiries to ensure alignment with intended objectives.
- Guided new sales representatives through comprehensive training programs, ensuring mastery of product knowledge and sales techniques.
- Directed daily sales operations, reinforcing team commitment to company policies and achieving performance benchmarks.
Sales Trainer
Cox Communications
Oklahoma City
12.2012 - 04.2018
- Analyzed training outcomes through needs assessment tools to enhance program delivery and impact.
- Facilitated discussions with various departments to gather and outline requirements for course content.
- Evaluated training needs and designed new materials or revised existing content to fulfill group training requirements.
- Implemented dynamic training programs that ensure quality and engagement, adapting to formats like virtual classrooms, in-person instruction, and pre-recorded voice and graphic lessons.
- Created and implemented tailored training programs to cultivate essential skills, including soft skills and sales processes, for business partners.
- Collaborated with functional organizations to define and refine course content specifications.
- Executed follow-up procedures to ascertain applicability of course content for learners.
- Facilitated communication between business partners and sales leadership to ensure responsive support for operational needs.
Sales Support Specialist
Cox Communications
Oklahoma City
05.2012 - 12.2012
- Meets or exceeds critical monthly performance standards including but not limited to: data entry accuracy and productivity.
- Completes special operational and client projects as assigned.
- Uses multiple systems for purposes which may include: to enter pre and post-sales information, fulfill orders, process and post payments
- Initiates new service order requests, coordinates and tracks product/service installation process.
- Processes off-line orders coming through G2B, E-commerce, Friends and Family.
Training Leader/Manager
Xerox
Yukon
04.2010 - 09.2012
- Complete observations of trainers to use in one-on-ones to continue to develop their skills
- Conducts skills, technical, management and staff development training courses within business units or groups.
- Creates innovative new reports for senior management, including trainer’s progression as well as associate status IE: attendance, assessment scores etc.
- Track, maintain, and order supplies for all Training Classes and ensure that all supplies are available before the class begins
- Create and maintain 90 day rolling calendars with all upcoming and existing trainings to ensure that everyone is aware of schedules
- Prepare and conduct graduation ceremonies for all training classes and pick up supplies
Quality Leader/Supervisor
Xerox
Yukon
11.2010 - 08.2012
- Complete one on one calibrations with Quality Agents to check for accuracy and communicate changes from our clients as well as to continue to develop their skills
- Successfully increased Quality monitoring productivity to meet contractual obligations upon my first month with the team (allowing each associate 3 monitors per month which consists of 3 calls per monitor for 300 associates) and was able to maintain productivity for the length of time with the team
- Increased site overall scores from Partially Meeting Expectations to Meeting Expectations overall for the site for 6+ consecutive months
- Conducted 4 weekly calibration calls with our internal quality analyst as well as our quality analyst from our client location
Education
Business Management
University of Phoenix
Tempe, AZSkills
- Proficient in Microsoft Office 2010/2016
- Proficient in REVEL POS
- Experience with Salesforce
- Skilled in operating FOCUS POS system
- Proficient in Avaya Dialer
- Skilled in navigating all versions of Windows from 7 onward
- CMT billing proficiency
- Advanced Excel proficiency
- Proficient in IEX
- Presentation design
- ADP proficiency
- Experienced with GLDS order processing
- Skilled in ICOMS usage
- Skilled in using AppFolio for property management
Accomplishments
- Reduced order entry errors after identifying process error and then solution. Followed process update through governance and implementation with the outcome of a 96.7% decrease of order entry errors, in just the first fifteen days of implementation, saving the company millions of dollars in man hours year over year and increasing customer satisfaction.
- Developed and delivered a multitude of continuing education courses for handling escalated customers, empathy, sales skills, soft skills, technical skills, customer service skills, and retention skills.
- Have spent many hours also volunteering at the Infant Crisis Center, Oklahoma Food Bank, Habitat for Humanity, and served as an Advisory Board Council member for a charities’ foundation.
Timeline
Property Manager
MPM
09.2024 - 02.2026
General Manager
Happy Plate Concepts
10.2022 - 08.2024
Lead Sales Trainer
Love’s Corporate Annex
08.2021 - 07.2022
Restaurant Manager
Urban Management
05.2019 - 08.2021
Direct Sales Supervisor
Vyve Broadband
05.2018 - 05.2019
Sales Trainer
Cox Communications
12.2012 - 04.2018
Sales Support Specialist
Cox Communications
05.2012 - 12.2012
Quality Leader/Supervisor
Xerox
11.2010 - 08.2012
Training Leader/Manager
Xerox
04.2010 - 09.2012
Business Management
University of Phoenix