Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kristin Jackson

Denver

Summary

Collaborative System Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality. Experienced System Specialist with over 20 years of experience in Information Technology. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

12
12
years of professional experience

Work History

VMware Technical Support Engineer

VMware
Broomfield
09.2015 - 11.2016
  • End User Support for over 250'000 Companies
  • Supported Entire suite of VMWare products
  • Developed and Reviewed Knowledge Base articles

Jr. Application Engineer

Swisscom AG
Bern
09.2012 - 07.2014
  • Member of a Team of Engineers, responsible for operations of all Applications and Tools necessary for Network Management
  • Ran over 125 Unix and Linux Servers, HA LAMP Stacks, Clustering, Zones
  • Responsible for part of the Network Subnet and the distribution of said addresses, as needed by engineers

System Manager, 1-3 Level Unix Support

ETH Zurich
Zürich
04.2008 - 09.2011
  • Assisted with keeping the Linux Servers and Mac systems operating at optimal performance levels. (Solaris, BSD, OSX)
  • Led department wide Printer installations, maintenance and stocking of ink and wax cartridges. (Xerox)

Unix System Administrator

UBS AG
Zürich
09.2001 - 05.2007
  • Responsible for UBS Specific Applications and Operating System support on over 200 Unix machines.
  • Specifically was System Admin tasked with implementing Email Journaling in 2005

Education

Associate of Science - Electrical, Electronics Engineering Technologies

Berufsschule Uster
Uster, Switzerland
08.1997

Skills

  • Unix / Linux Administration
  • Windows Server Administration
  • Microsoft Windows and Office 365
  • Vmware Esxi
  • Technical Support Triage
  • Maintenance & Troubleshooting
  • Knowledge Of Networking
  • Port Security
  • Background in Electronics Engineering
  • Telephony
  • Willing To Travel

Languages

German
Native or Bilingual
English
Native or Bilingual

Timeline

VMware Technical Support Engineer

VMware
09.2015 - 11.2016

Jr. Application Engineer

Swisscom AG
09.2012 - 07.2014

System Manager, 1-3 Level Unix Support

ETH Zurich
04.2008 - 09.2011

Unix System Administrator

UBS AG
09.2001 - 05.2007

Associate of Science - Electrical, Electronics Engineering Technologies

Berufsschule Uster

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Kristin Jackson