Summary
Work History
Education
Skills
Hampton Roads Customer Service Award
Timeline
Generic

Kristin Dickens

Realtor®
Virginia Beach,VA

Summary

Goal-oriented with distinguished experience in customer service based industries and proven leadership abilities. Expert in increasing efficiency and customer satisfaction while driving revenue and sales. Committed to excellence , team work, problem solving and streamlining procedures while optimizing client experience.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Flight Attendant position with Delta . Ready to help team achieve create an extraordinary experience for Delta passengers .

  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Work History

Licensed Realtor

Atlantic Sothebys International Realty
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Communicated with clients to understand property needs and preferences.
  • Advised and informed prospective clients on current market activities and conditions.
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Informed home buyer of sales, construction and warranty processes.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
  • Accompanied average of 45 buyers per year to visits of homes and inspections of properties to advise on suitability and value of homes.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
  • Liaised between buyers and sellers to provide positive experiences for both parties

Sales Development Manager

Atlantic Sothebys International Realty
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
  • Conducted market research to discover new leads, opportunities and messaging.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
  • Maintained thorough records of prospective client contacts and interactions in CRM.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.

Education

Some College (No Degree) - General Studies

Old Dominion University
Norfolk, VA

Skills

  • Sales Team Training
  • Customer Needs Assessments
  • Employee Performance Evaluations
  • Client Base Retention
  • Customer Acquisition
  • Operational Efficiency
  • Effective Customer Communication
  • Constructive Feedback
  • Team Recruiting and Onboarding
  • Interdepartmental Collaboration
  • Operating Procedures and Policies
  • Customer Implementation
  • Issue Resolution

Hampton Roads Customer Service Award

2019

2020

2021

2022

Timeline

Some College (No Degree) - General Studies

Old Dominion University

Licensed Realtor

Atlantic Sothebys International Realty

Sales Development Manager

Atlantic Sothebys International Realty
Kristin DickensRealtor®