KRISTIN JACOBY
Los Angeles,CA
Summary
Service-oriented Library Assistant with experience in public and academic library settings focused on maximizing patron satisfaction while balancing team support and library operations needs.
Overview
14
14
years of professional experience
Work History
Library Media Tech
College of the Canyons Library
02.2024 - Current
- Provide comprehensive support to students, faculty, staff, and community members in locating, receiving, and using library resources across multiple formats, including print, digital, and audiovisual
- Manage and process instructional reserve materials, ensuring timely availability of required course materials and maintaining accurate records in the academic reserve database
- Circulate library materials, monitor overdue accounts, and resolve issues related to lost or damaged items according to established library policies
- Ensure the library's readiness for daily operations, including opening and closing procedures, and participate in staff meetings and ongoing professional development training
- Assist with library technical functions, including bibliographic searches, inventory management, the processing of discarded materials, and the addition of new materials
- Offer hands-on assistance with library equipment, including troubleshooting basic software and hardware issues, and coordinate with IT and audiovisual teams for complex technical problems
- Perform clerical duties such as typing, filing, handling correspondence, and managing supply orders, ensuring smooth day-to-day library operations
- Provide work direction and training to student workers and temporary employees, fostering a collaborative and efficient work environment
- Collaborate with various College departments on special projects and initiatives, contributing to the overall mission of the Santa Clarita Community College District.
Business Development Manager
Southern California Orthopedic Sports Institute
06.2015 - 02.2024
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Managed customer acquisition and negotiate healthcare service contracts between hospitals and aftercare facilities such as physical therapy, skilled nursing, home health care, and rehabilitation
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Managed implant manufacture industry partners and prototyping engineers to develop new products
- Monitored and inspect office protocols to eliminate hazards posed for both patients and staff while ensuring continuous compliance with OSHA and HIPAA regulations
- Facilitated medical practice use of patient literature, traditional advertising, and online repositories
- Managed territory expansion, client retention, and regional partnerships in Southern California
- Oversaw accounting, budgeting, and financial reporting.
Film Office Assistant
City of Santa Clarita
12.2013 - 06.2015
- Supervised film crews in excess of 200 people on city property and ensured compliance with standard operating procedures
- Coordinated with numerous City, State, and County departments and government agencies simultaneously to schedule participation and approve local film activity
- Established effective working relationships with external entities in order to coordinate on behalf of production companies and permit processors
- Actively marketed and promote the City of Santa Clarita as a filming destination through day to day operations and at industry events, tradeshows, and premieres
- Responsible for internet and social media presence, digital content management, and ensuring resource and location libraries are current and relevant
- Liaised with community to keep residents and businesses informed on production operations and address and resolve public concerns
- Maintained communication with regional media and provide material for publication
- Drafted internal and external communications and review press releases
- Maintained individual and division calendars and schedule executive meetings
- Provided customer service in person, through email, and on the phone
- Coordinated more than 1,300 Film days from over 500 permits resulting in 32 million dollars of economic activity.
Library Assistant
Santa Clarita Public Library
02.2011 - 12.2013
- Trained volunteers and student workers in library operations and customer service and monitored performance, compliance, and accuracy
- Designed, created, and presented targeted, educational, and entertaining community outreach storytimes, youth craft programs, teen advisory board, and family events
- Presented materials at interactive assemblies at schools throughout the city to promote program awareness and increase library attendance
- Forged relationships with large corporations, the local business community, and private donors to raise funds for special programs and incentives
- Provided customer service in person and over phone at Children's Reference Desk, Adult Reference Desk, Teen Zone and Circulation desk
- Processed incoming and outgoing shipments, cataloged new books and donations, managed problem items, and discharged book drop and returns
- Provided technological assistance to patrons and staff including public participation technology programs and staff ILS training and evaluation
- Reconciled cash control and processed payment, handled register opening and closeout procedures, and performed banking transactions.
Education
Bachelor of Arts - Sociology
Chico State
Chico, CA05.2026
Associate of Arts - Sociology
College of The Canyons
Valencia, CA05.2024
Timeline
Library Media Tech
College of the Canyons Library
02.2024 - Current
Business Development Manager
Southern California Orthopedic Sports Institute
06.2015 - 02.2024
Film Office Assistant
City of Santa Clarita
12.2013 - 06.2015
Library Assistant
Santa Clarita Public Library
02.2011 - 12.2013
Bachelor of Arts - Sociology
Chico State
Associate of Arts - Sociology
College of The Canyons
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