Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Jeffries

Indianapolis,IN

Summary

Efficient multitasker with ability to handle a number of responsibilities with accuracy. High stress management skills. Experienced at leading and working with a team towards a common goal. Knowledgeable about technology and excited to learn new skills.

Overview

19
19
years of professional experience

Work History

Account Coordinator

CEVA Logistics
11.2022 - Current
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence, teams, or phone calls.
  • Escalated issues to appropriate people as necessary.
  • Coordinated meetings and calls for accounts.
  • Organized and updated critical list using excel.

Full-Service Shopper

Instacart
08.2020 - Current
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Completed pickup and shopping orders for customers within local area.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Organized as many as 4 deliveries per hour by smoothly selecting and purchasing items.

Homemaker, Homeschool/Co-op Teacher

Stay, Home Mother
11.2017 - Current
  • Caregiver to child with specific medical needs
  • Attended meetings, training, conferences and seminars to advance professional knowledge.
  • Met self-help group and community services representatives.
  • Observed therapy delivery, noting treatment models and techniques.
  • Monitored and reviewed treatment outcomes and goal achievement.
  • Observed students for specific learning styles and planned activities to maximize learning.
  • Managed simultaneous needs of 2 children with organized schedules.
  • Offered children rich and diverse learning opportunities through traditional and digital-based education as well as field trips, group gatherings and special events.
  • Developed lesson plans based on student strengths and weaknesses.

Leasing Agent

Stone Lake Lodge Apartments
01.2017 - 01.2018
  • Leased on average 25 apartments a month to qualified applicants
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Conducted background checks on applicants.
  • Maintained accurate records of correspondence with and from tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Oversaw daily operations, maintenance and administration of various properties.

Support Specialist/Care Tech

Eskenazi Health
12.2013 - 05.2016
  • Recorded patient vital signs, documenting information into medical charts.
  • Observed and reported changes in patient condition to registered nurse.
  • Maintained confidential documentation of patient information to stay compliant with federal regulations.
  • Obtained, labeled and transported variety of samples and blood specimens.
  • Responded quickly and with deep care for patients to build trust and rapport.
  • Transported patients as assigned by registered nurses.
  • Demonstrated physical strength and stamina to lift patients.
  • Prepared patient, equipment and supplies for specific procedures.
  • Educated patients on following physicians' instructions following discharge.

Student Nurse

St Vincent Carmel Hospital
01.2014 - 01.2016
  • Maintained safe and comfortable environment for each patient.
  • Operated under direction of licensed nursing professionals and pursued opportunities to learn new skills.
  • Monitored patient status and reported update to senior medical staff.
  • Supported personal hygiene needs of patients and monitored fluid input and output for permanent records.
  • Cared directly for patients by assisting with daily living activities and mobility needs.
  • Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.
  • Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
  • Organized equipment and instruments in alignment with surgical protocols and surgeon preferences.
  • Maintained reusable surgical instrumentation and equipment, including decontamination, cleaning, sterilizing, storing and distributing.

Student Services Specialist

Chamberlain College of Nursing
10.2012 - 01.2015
  • Answered student, family and visitor questions with friendly and knowledgeable support.
  • Helped students build social, emotional and academic skills.
  • Defined and articulated learning outcomes, measurements, performance metrics and changes to improve student learning.
  • Improved measurements, performance metrics and overall student success by defining and articulating learning outcomes.
  • Improved graduation and academic outcomes through diverse retention strategies.
  • Tracked course curriculum plans and sequencing within disciplines.
  • Oversaw tutoring program focused on helping students of all levels excel in coursework.
  • Developed methods to use data to determine and respond to student needs.

Deburr Lead/Janitorial Supervisor

Midwest Aircraft
12.2009 - 12.2012
  • Checked quality of work regularly through inspections and official assessments.
  • Trained staff to follow team standards and use efficient techniques.
  • Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
  • Managed team supplies to maintain budgets and meet work demands.
  • Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
  • Maintained equipment with focus on preventive and predictive methods to keep costs low and avoid breakdowns.
  • Delegated work to staff, setting priorities and goals.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.

Home Health Aide

Davvey Family
05.2010 - 01.2012
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.

Front Desk

Deering Cleaners
12.2007 - 01.2010
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Completed basic bookkeeping and document filing.

Tutor/Camp Counselor

AYS- At Your School
11.2005 - 01.2008
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Coordinated and led group activities for campers and counselors.
  • Designed activities to help individuals overcome confidence issues and build strength.
  • Explained principles, techniques and safety requirements to activity participants to prevent injury.
  • Welcomed participants and directed to assigned areas.
  • Established and built relationships with campers to ease fears in new environment.
  • Monitored activities matched to individual and group abilities to keep campers safe.
  • Recognized and implemented safety standards to minimize incidents or accidents.

Education

IUPUI- Indiana University-Purdue University
Indianapolis Indianapolis, IN

Chamberlain College of Nursing Indianapolis
01.2016

Academic Honors Diploma -

Decatur Central High School
Indianapolis, IN
01.2009

Skills

  • Punctual and Dependable
  • Self-Driven and Motivated
  • Effective Organization
  • Strong Work Ethic
  • Appointment Scheduling
  • Customer Service
  • Problem-Solving
  • Interpersonal Communication
  • Patient Care
  • Recordkeeping and Documentation
  • Payment Processing
  • Procedure Assistance
  • Medication Administration
  • Team Collaboration
  • Training Needs Assessment
  • Decision Making
  • Time Management
  • Supply Management
  • Customer service
  • Order management
  • Account management
  • Troubleshooting and problem resolution
  • Sales support
  • Relationship building
  • Logistics support
  • Account oversight
  • Microsoft office
  • Documentation and control
  • Phone and email etiquette
  • Customer service management
  • Handling complaints
  • Schedule coordination
  • Multitasking and organization

Timeline

Account Coordinator

CEVA Logistics
11.2022 - Current

Full-Service Shopper

Instacart
08.2020 - Current

Homemaker, Homeschool/Co-op Teacher

Stay, Home Mother
11.2017 - Current

Leasing Agent

Stone Lake Lodge Apartments
01.2017 - 01.2018

Student Nurse

St Vincent Carmel Hospital
01.2014 - 01.2016

Support Specialist/Care Tech

Eskenazi Health
12.2013 - 05.2016

Student Services Specialist

Chamberlain College of Nursing
10.2012 - 01.2015

Home Health Aide

Davvey Family
05.2010 - 01.2012

Deburr Lead/Janitorial Supervisor

Midwest Aircraft
12.2009 - 12.2012

Front Desk

Deering Cleaners
12.2007 - 01.2010

Tutor/Camp Counselor

AYS- At Your School
11.2005 - 01.2008

Chamberlain College of Nursing Indianapolis

Academic Honors Diploma -

Decatur Central High School

IUPUI- Indiana University-Purdue University

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Kristin Jeffries