Kristin Jewett
Santa Fe,NM
Summary
Dynamic leader with a proven track record at Big Lots, enhancing customer satisfaction and mentoring staff for professional growth. Expert in staff training and development, and adept in conflict resolution, I significantly improved service quality and operational efficiency. Skilled in money handling and fostering team motivation, my approach has consistently elevated customer and team experiences. I am hard working with a heart as big as it can get, my love for people and life contagiously affects my customers every day and I take pride in making people smile. I look forward to the opportunity to work for this company.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Big Lots
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Head Cashier Supervisor
Sprouts Farmers Market Inc, Grocery
05.2022 - 04.2024
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Bartender/Server
Redlobster
02.2019 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High School Diploma -
Campbell County High School
Gillette, WY01-2001
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Staff training and development
- Conflict resolution
- Workload management
Timeline
Assistant Manager
Big Lots
08.2024 - Current
Head Cashier Supervisor
Sprouts Farmers Market Inc, Grocery
05.2022 - 04.2024
Bartender/Server
Redlobster
02.2019 - 09.2022
High School Diploma -
Campbell County High School
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