Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
KRISTIN J. JONES

KRISTIN J. JONES

McKinney

Summary

Dynamic operations leader with a proven track record at The Goddard School, excelling in staff training and customer relations. Adept at optimizing resource allocation and enhancing operational effectiveness, I leverage strong organizational skills to foster a secure and engaging learning environment, ensuring compliance and exceeding expectations in service delivery.

Overview

13
13
years of professional experience

Work History

Asisstant Director of Operations

The Goddard School
05.2025 - Current
  • Coordinated daily operational activities to ensure efficient school functions.
  • Managed staff scheduling to optimize resource allocation and coverage.
  • Oversaw compliance with state regulations and licensing requirements.
  • Developed training programs for new staff to enhance operational effectiveness.
  • Implemented safety protocols to maintain a secure learning environment.
  • Facilitated communication between staff, parents, and administration for smooth operations.
  • Monitored classroom environments to support educational standards and policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Developed and executed social media strategies aligned with brand goals.
  • Managed daily content creation across multiple social media platforms.

Lead Teacher; Pre-K

The Goddard School
McKinney
06.2019 - 05.2025
  • Responsible for the education, guidance, and care of up to 25 children; certifying the cognitive, social, and motor skill development goals of each student are met
  • Planned, prepared, and implemented classroom schedules and lesson plans
  • Assisted in the organization and execution of special events, both within the classroom and school wide
  • Met with parents to ensure any issues or concerns encountered were addressed and resolved quickly and in a professional manner
  • Developed rules and guidelines to maintain safety and orderliness among students
  • Served as a mentor for new teachers during their onboarding process.
  • Communicated objectives for lessons, units and projects to students and parents.
  • Maintained secure and disciplined classroom to provide positive learning environment.
  • Developed and implemented strategies to improve student learning outcomes.
  • Facilitated a positive classroom environment fostering social and emotional growth.

Admin/ Office Manager

Kiddie Academy
Frisco
07.2017 - 06.2019
  • Responsible for performing opening and closing procedures
  • Ensured quality of care provided was beyond expectations by leading new hire training, organizing staff meetings, and addressing any customer complaints or concerns swiftly and professionally
  • Coordinated employee scheduling, maintaining appropriate staffing, while monitoring overtime and time off requests
  • Executed collection, documentation, and filing of weekly tuitions and late payments
  • Maintained all student files, staff training and employment documents in compliance with Texas State Licensing regulations.
  • Coordinated staff schedules and maintained attendance records for all employees.
  • Assisted in budgeting activities and monitored expenses to ensure fiscal responsibility.
  • Maintained filing system for records, correspondence and other documents.

Sales Manager

Hampton Inn/ Hyatt Place
01.2016 - 07.2017
  • Lead sales team to achieve sales objectives by managing sales budget and cost and comparing products and substitutes based on a range of criteria.
  • Communicated with clients and merchants to improve a develop business relationships; maintaining continual contact to gain feedback
  • Managed bookings and target markets; segmenting them based on price
  • Managed daily operations and staff performance in hotel sales departments.
  • Developed and implemented effective sales strategies to increase occupancy rates.
  • Trained and mentored team members to enhance customer service skills.
  • Analyzed market trends to identify new business opportunities for the hotels.

Furniture Supervisor

Williams-Sonoma Call Center
10.2012 - 01.2016
  • Full-spectrum customer service representative for multi-brand cooperate company
  • Managed 16 to 24-man team: performing monthly meetings, new hire training, payroll, and scheduling
  • Proficient in many internal systems, including Microsoft Office.
  • Quoted prices and discounts as well as credit terms, trade-in allowances, warranties, and delivery dates
  • Serviced returns, handled sales calls, and solved customer complaints; handling escalated calls and supervisor call backs
  • Received orders and processed payments
  • Serviced large furniture orders.
  • Served as liaison between customers and insource/ outsource delivery agencies.
  • Created monthly reports for call drivers and trends.
  • Collaborated with cross-functional teams to resolve customer inquiries regarding furniture products.
  • Scheduled and assigned daily tasks to team members based on workload demands.

Education

High School Diploma -

The Colony High School
The Colony
01.2009

Associate of Arts - Early Childhood Education

Collin College
McKinney, TX

Skills

  • Proficiency in Microsoft Office
  • Adaptability
  • Flexibility
  • Time management
  • Organization
  • Customer service
  • Customer relations
  • Staff scheduling
  • Staff training
  • Customer relationship management

References

  • Heather White, (915) 630-3997
  • Michelle Langstraat, (214) 952-7830
  • Becky Shultz, (708) 945-6475
  • Anabel Johnson, (945) 400-2308

Timeline

Asisstant Director of Operations

The Goddard School
05.2025 - Current

Lead Teacher; Pre-K

The Goddard School
06.2019 - 05.2025

Admin/ Office Manager

Kiddie Academy
07.2017 - 06.2019

Sales Manager

Hampton Inn/ Hyatt Place
01.2016 - 07.2017

Furniture Supervisor

Williams-Sonoma Call Center
10.2012 - 01.2016

High School Diploma -

The Colony High School

Associate of Arts - Early Childhood Education

Collin College

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