Kristin Johnson
Birmingham,AL
Summary
Detail-oriented, efficient, and organized professional with extensive experience in customer service and accounting systems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Collections Representative
Collection Representative – Remote
03.2023 - Current
- Reviews accounts in assigned queue to determine next course of action required to resolve the delinquent account
- Utilize various skip tracing techniques and collection strategies to locate right parties
- Negotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to payment
- Follow up on specific accounts which meets department criteria to ensure all work has been completed on said accounts
- Establish and maintain payment arrangements consistent with our established guidelines
- Participate actively in monthly continuous improvement training sessions, to assure that appropriate collections calling techniques are developed to respond to new and difficult calling situations
- Maintain thorough knowledge of FDCPA
- Dorm, close, and make recommendations on accounts in accordance with our established guidelines.
Customer Service Representative
ADECCO-MDOL
09.2021 - 01.2023
- Analyze individual case information by reviewing data accessed through data feeds, investigative telephone calls, and document images to determine if the facts warrant a response or protest
- This position acts as the primary contact between the client companies and the state unemployment agencies and is responsible for receiving, analyzing and responding to unemployment claim-related documents within pre-determined time limits
- Provide excellent customer service by establishing a rapport with clients and state agencies
- Initiate timely telephone calls, faxes, or emails to the customer to obtain documentation or provide necessary information
- Respond to customers or state agencies with all pertinent details within the time frame allowed by the state or departmental procedures.
Accounts Payable Deductions Representative
ACUREN
09.2018 - 08.2021
- Charge expenses to accounts and cost centers and control petty cash spending
- Verify vendor accounts, pay vendors and resolve purchase order, invoice or payment discrepancies
- Issue purchase order amendments and stop payments
- Monitor payroll expense claims, including salary advances and overtime payments
- Perform recordkeeping and prepare financial reports
- Reconcile account transactions with the general ledger.
Disputes Specialist
WELLS FARGO
12.2015 - 07.2018
- Researched and disputed account issues with three major credit bureaus
- Served as liaison between debtors, sellers and other parties on disputed accounts; provided information as required to appropriate parties
- Identified violations of FDCPA, FCRA or other company policies
- Advised of potential acts that may result in litigation against the company
- Recorded and processed disputes
- Determined the appropriate dispute classification
- Ordered new and existing documentation to investigate and resolve dispute
- Prepared correspondence, followed up with investigation, and electronically filed all documentation according to policy and procedure
- Handled escalated customer phone calls.
Collections Specialist
CHECKSMART FINANCIAL
05.2012 - 08.2015
- Maintain billing accounts for assigned vendors totaling 60-70 accounts
- Review and maintain new and existing customer accounts within accounting system
- Monitor accounts to identify overdue payments
- Analyze accounts and process payments and refunds
- Investigate historical data for each debt or bill
- Act as a liaison between the terminals and customers
- Perform financial transactions including verifying, classifying, computing, posting and recording accounts receivable data
- Track and record weekly projected revenues
- Generate reports detailing accounts receivable status
- Streamline all B2B collection processes and recommend improvements.
Collections Representative
AMSHER
08.2010 - 02.2012
- Make high volume outbound calls
- Handle high volume inbound calls
- Skip trace effectively
- Document accordingly following each phone call
- Schedule follow-up appointments
- Negotiated settlements, reconciled and closed debtor accounts
- Consistently met monthly quota of $10,000 in collections
- Proofread, edited, prepared, and mailed bills to debtors.
Education
Graduated - High School
George Washington Carver High School
Birmingham, ALPursued - Associate of Science in Accounting
Virginia College
Birmingham, AL05.2013
Skills
- Ability to communicate orally
- Ability to interpret and apply rules and regulations
- Ability to analyze data and make recommendations or decisions
- Ability to use the computer and web-based applications
- Organizational skills
- Accounting
- Leadership
- Windows 10
- Ability to work under pressure
- Internet Explorer
- Time/task management
- MS Word
- Quality assurance
- MS Excel
- Data entry
- MS QuickBooks
- Teamwork
- OneNote
- Conflict resolution
- MS Teams
Certification
Pharmacy Technician License, 2016
Timeline
Collections Representative
Collection Representative – Remote
03.2023 - Current
Customer Service Representative
ADECCO-MDOL
09.2021 - 01.2023
Accounts Payable Deductions Representative
ACUREN
09.2018 - 08.2021
Disputes Specialist
WELLS FARGO
12.2015 - 07.2018
Collections Specialist
CHECKSMART FINANCIAL
05.2012 - 08.2015
Collections Representative
AMSHER
08.2010 - 02.2012
Graduated - High School
George Washington Carver High School
Pursued - Associate of Science in Accounting
Virginia College
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