Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
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Kristin Jones

Lula,GA

Summary

Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Diligent College Student focused on Psychology and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Overview

3
3
years of professional experience

Work History

Waitress Trainer

Taco Mac Restaurant
Gainesville, GA
09.2022 - Current
  • Provided guidance to new waiters in learning the menu items and their ingredients.
  • Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
  • Demonstrated proper methods of taking orders from customers accurately and efficiently.
  • Provided constructive criticism to help servers improve their skills and increase efficiency levels.
  • Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
  • Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Processed payments accurately and efficiently with POS system.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Resolved customer complaints in a professional manner.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Greeted customers in a friendly manner and took orders for to-go items.
  • Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
  • Verified accuracy of order tickets prior to delivering food items to tables.
  • Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
  • Ensured that all plates were properly garnished before being served to customers.
  • Managed multiple orders simultaneously while adhering to strict timelines for delivery.
  • Informed management of any issues that arose while preparing or expediting orders.
  • Responsible for accurately and efficiently expediting food orders from the kitchen to the guests.
  • Effectively multitasked within fast-paced environment.
  • Maintained knowledge of menu items and specials in order to answer questions from guests or servers.
  • Collaborated with chefs on preparation times for various menu items based on demand levels.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Filled and served various beverages for customers.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Greeted guests with friendliness and professionalism.

Head Cashier

Lowe's
Gainesville, GA
11.2020 - 11.2022
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Assisted other departments when needed by providing additional support during busy periods.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Processed payments promptly for customers to exceed productivity standards.
  • Helped with purchases and signed customers up for rewards program.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Identified opportunities for cross-training among staff members so that they could provide assistance where needed within the store environment.
  • Provided feedback to cashiers on their performance, both verbally and through written evaluations.
  • Created training materials, including checklists and procedural manuals, to help new cashiers learn quickly.
  • Provided technical support when necessary regarding the use of software applications related to store operations.
  • Conducted inventory checks periodically throughout each shift to track stock levels accurately.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Managed daily operations, client relations and IT.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Can manage 10 employees.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.

Education

Bachelor of Science - Psychology

University of North Georgia
Dahlonega, GA
07-2024

Skills

  • Role Modeling
  • Team Motivation
  • Constructive Feedback
  • Reservation Management
  • Critical Thinker
  • Mail Routing
  • Fast Learner
  • Correspondence Writing
  • Recordkeeping
  • Team Collaboration
  • Computer Skills
  • Collaboration
  • Multitasking and Organization

Accomplishments

  • Learned 3 new positions in addition to the one I applied for within a year at Taco Mac
  • Received a Sales Associate of the Month from Lowe's in May 2021
  • Received a Operational Associate of the Month from Lowe's in September 2021

Languages

Spanish
Limited

Affiliations

  • Internship at Lumpkin County DFCS from August 2023- December 2023

Timeline

Waitress Trainer

Taco Mac Restaurant
09.2022 - Current

Head Cashier

Lowe's
11.2020 - 11.2022

Bachelor of Science - Psychology

University of North Georgia

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Kristin Jones