Kristin Jones
Hampton,GA
Summary
Reliable Rural Mail Carrier known for high productivity and efficient task completion. Possess specialized skills in navigational route planning, time management, and secure mail handling. Excel in communication, adaptability to changing routes and weather conditions, and problem-solving to ensure timely delivery. Committed to maintaining confidentiality and integrity of mail under all circumstances.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Rural Mail Carrier/Customer Service Representative
USPS
Snellville, GA
11.2022 - Current
- Notified supervisor immediately if any irregularities were found during the route delivery process.
- Delivered mail and packages to rural residences, businesses, and post office boxes.
- Adhered to all USPS policies and procedures related to delivering mail.
- Operated vehicle in accordance with applicable laws and regulations.
- Verified accuracy of addresses before delivering mail or parcels.
- Reported any safety or security incidents encountered during the course of duty.
- Maintained accurate records of daily deliveries.
Customer Service Representative/Sales Associate
Xfinity Comcast- Remote
Hampton, GA
01.2021 - 11.2022
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Warehouse Associate/Trainer
Amazon
Atlanta, GA
06.2019 - 01.2021
- Unloaded materials from trucks using forklifts and pallet jacks.
- Handled hazardous materials safely following prescribed regulations.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Communicated effectively with team members on matters related to work assignments.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
Store Manager/Phamacy Tech
Walgreens Inc.
West Palm Beach, FL
02.2016 - 08.2019
- Implemented efficient systems for tracking stock movement.
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Planned special promotions or discounts based on market trends.
- Ensured compliance with safety regulations and company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed orders to restock shelves.
- Trained and supervised new employees.
- Assessed operational efficiency of the store's departments.
- Monitored employee performance and identified performance gaps for corrective action.
Education
Associate of Science - Billing And Coding
DeVry University
Villa Park, IL05-2020
High School Diploma -
Palm Beach Lakes High School
West Palm Beach, FL05-1999
Skills
- Vehicle Inspection
- Safe Driving
- Load Balancing
- Postal regulations
- Mail distribution
- Vehicle Maintenance
- Customer Service
- Route Planning
- Prioritization
- Adaptability and Flexibility
- Organizational Skills
- Schedule Management
- Reliability
- Problem-solving abilities
- Time management abilities
- Self Motivation
- Problem-solving aptitude
- Professional Demeanor
- Task Prioritization
- Multitasking
- Attention to Detail
- Effective Communication
- Goal Setting
- Team Collaboration
- Decision-Making
Certification
- Pharmacy Technician Certification
- CNA Certification
Timeline
Rural Mail Carrier/Customer Service Representative
USPS
11.2022 - Current
Customer Service Representative/Sales Associate
Xfinity Comcast- Remote
01.2021 - 11.2022
Warehouse Associate/Trainer
Amazon
06.2019 - 01.2021
Store Manager/Phamacy Tech
Walgreens Inc.
02.2016 - 08.2019
Associate of Science - Billing And Coding
DeVry University
High School Diploma -
Palm Beach Lakes High School
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