Kristin Kealaula
Gainesville
Summary
Dynamic professional with expertise in customer support and relationship management. Proven ability to resolve issues promptly and enhance customer satisfaction through effective communication and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Marketing Team Member
Melaleuca:The Wellness Company
11.2022 - Current
- Company Overview: To Enhance the lives of those we touch by helping people reach their goals.
- To Enhance the lives of those we touch by helping people reach their goals.
- Managed social media accounts to engage with customers effectively.
- Provided support to clients throughout the sales process, from initial contact to post-sales follow-up.
- Developed advertising strategies to enhance brand visibility and market reach.
- Collaborated with creative teams to produce compelling ad campaigns and materials.
- Conducted presentations to showcase advertising proposals and secure client commitments.
Customer Service Representative
NaalinsDahlin's
06.2013 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information accurately.
- Provided product knowledge to enhance customer experience daily.
- Handled returns and exchanges while adhering to company policies.
- Collaborated with team members to improve service delivery processes.
- Maintained detailed records of customer interactions for reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Independent Consultant
Usborne Books & More
Jacksonville
03.2018 - 01.2023
- Developed and implemented efficient workflows to optimize project execution.
- Collaborated with clients to understand project needs and specifications.
- Kept clients informed about progress status updates throughout the entire process.
- Maintained records of all costs associated with each project, including labor expenses, material costs, equipment rentals.
- Established work, budgets, and construction timelines to manage and plan projects.
Substitute Teacher
ESS
Jacksonville
02.2019 - 02.2021
- Delivered engaging lessons to diverse student groups in various subjects.
- Managed classroom behavior to maintain a positive learning environment.
- Collaborated with school staff to support student needs and curriculum goals.
- Adapted lesson plans to meet individual learning requirements effectively.
- Supervised students during breaks and transitions to ensure safety and order.
- Communicated with parents regarding student progress and classroom activities.
- Utilized educational technologies to enhance classroom instruction and engagement.
- Encouraged positive behavior among students through effective communication techniques.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Promoted a safe and secure atmosphere within the classroom setting.
- Implemented school policies and procedures in the classroom.
- Monitored student progress throughout the day.
- Supported special needs students by providing individual instruction as needed.
- Engaged students in discussions to promote interest and drive learning.
- Provided notes and reports on school day activities to primary teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Ensured that each student had access to appropriate materials and resources.
- Collaborated with other teachers to ensure student success.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Provided feedback on assignments or projects given by the regular teacher.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
Education
Associate of Science - AS - Early Childhood Education and Teaching
Rasmussen University
01.2022
Bachelor of Arts - BA - Early Childhood Education and Teaching
Ashford University
01.2020
High School -
Palatka High School
01.2007
Skills
- Customer Support
- Social media management
- Advertising strategy
- Customer relationship management
- Problem solving
- Time management
- Adaptability to change
- Team collaboration
- Customer Service Representatives
- IT Service Management
Certification
- QuickBooks Certification
- Reporting knowledge badge
Timeline
Marketing Team Member
Melaleuca:The Wellness Company
11.2022 - Current
Substitute Teacher
ESS
02.2019 - 02.2021
Independent Consultant
Usborne Books & More
03.2018 - 01.2023
Customer Service Representative
NaalinsDahlin's
06.2013 - Current
Associate of Science - AS - Early Childhood Education and Teaching
Rasmussen University
Bachelor of Arts - BA - Early Childhood Education and Teaching
Ashford University
High School -
Palatka High School
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