Summary
Overview
Work History
Education
Timeline
Generic

Kristin Keim

Fort Wayne,IN

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Logistics Analyst

Republic Services
08.2023 - Current
  • Collaborated with cross-functional teams, driving continuous improvement in logistics operations.
  • Review driver performance and relay any issues or concerns to appropriate management for resolution
  • Proactively review daily schedule to ensure customer needs are met in requested time frames
  • Make daily changes to route scheduling to optimize efficiency and flexibility to respond to same day changes
  • Collect and analyze data for future route planning to optimize efficiency
  • Quickly and proactively resolve problems that arise due to trucks being down
  • Maintain communication with drivers to ensure customer needs are met
  • Communicate with customers regarding service issues, to be proactive and provide visibility for assistance when needs arise
  • Analyze and prioritize customer requests, to drive customer satisfaction and value
  • Follow all safety protocols and procedures
  • Ensure daily route closing is accurate and complete for nightly billing
  • Maintain special waste manifests for all large container customers, to ensure customer has appropriate paperwork when necessary

Dispatch Team Lead

Parker Towing Services
02.2022 - 01.2024
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Created training materials for all new hires, to include on-boarding and policy guidelines within the company
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Communicated with account holders, to ensure needs were met when being serviced
  • Proactively managed fleet of 30 drivers, to ensure DOT regulations were followed, while planning for quick response times in emergency situations
  • Responded to all customer concerns swiftly and provide follow-up until concern is resolved


Executive Escalations Customer Support

Frontier Communications
03.2016 - 07.2018
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Provided personalized support to customers by understanding their unique needs and preferences.
  • Overcame potential objections of prospective customers using expert product knowledge and persuasive communication skills
  • Fielded customer complaints and negotiated mutual solutions, with multiple governing regulatory agencies
  • Handled high-level escalations from senior executives, addressing complex customer issues and ensuring swift resolution to maintain company reputation and customer satisfaction
  • Resolved critical customer complaints, often working with executive teams to align solutions and ensure timely follow-up and closure
  • Monitored customer feedback and provided actionable insights to improve internal processes and prevent future escalations

Office Manager

Gart's Lawn Care
03.2006 - 04.2016
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

GED -

North Side High School
Fort Wayne, IN

Timeline

Logistics Analyst

Republic Services
08.2023 - Current

Dispatch Team Lead

Parker Towing Services
02.2022 - 01.2024

Executive Escalations Customer Support

Frontier Communications
03.2016 - 07.2018

Office Manager

Gart's Lawn Care
03.2006 - 04.2016

GED -

North Side High School

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Kristin Keim