Summary
Work History
Education
Skills
Certification
Timeline
Generic
Kristin Kersey

Kristin Kersey

STATE_US

Summary

Highly accomplished, versatile and determined professional offering more than 15 years of experience in challenging business environments requiring strong organizational, analytical, and follow through capabilities. Dynamic problem solver with proven effectiveness in identifying system inefficiencies and implementing corrective measures to improve business. Demonstrate exceptional interpersonal and communication skills in relating to management, colleagues, and customers. Consistently achieves outstanding results in fast paced, deadline driven environments.

Work History

Flight Attendant – In flight Ops

Delta Airlines
01.2025 - Current
  • Ensured the safety and well being of passengers by adhering to all safety protocols and procedures with airline policies and FAA regulations being followed.
  • Attend Pre-flight briefings to review emergency evacuation procedures, length of flight, expected issues, and crew coordination plans.
  • Check onboard emergency equipment to ensure functionality and ensure passenger cabin is adequately stocked with food, beverages and in flight supplies.
  • Demonstrated exceptional crisis management skills during emergency situations.
  • Delivered exceptional customer service, ensuring passenger comfort and satisfaction throughout flights.
  • Resolved passenger issues promptly, enhancing overall travel experience and loyalty to airline brand.

Regional Director of Operations

Endodontic Practice Partners
01.2020 - Current
  • Overseeing day-to-day operations of 12 locations in Georgia while giving support to other states.
  • Assessing practice-level performance over time, and developing and implementing action plans to capture opportunities and achieve business goals.
  • Building strong relationships with partner and associate dentists, identifying opportunities for doctor growth and retention, and supporting recruiting and hiring of new doctors.
  • Collaborating with practice teams on development and implementation of tools, systems, processes, and training needed to enhance the ability of their office to serve patients.
  • Creating company wide SOPs.
  • Coaching, mentorship, and training of key office personnel and office Managers to build their leadership skills and enhance the performance of their teams.
  • Identifying and implementing strategic opportunities for growth, including expansion of facilities & services, and addition of new doctors.
  • 12 Georgia offices

Director of Operations & Company Wide Training Specialist

Endodontic Practice Partners
01.2020 - 01.2025
  • Analyze the learning needs and assess skills gaps in the organization to refresh our learning strategy, update current programming, and ensure our training objectives align with organizational KPI's.
  • Plan, develop, and provide training and staff development programs, utilizing the latest industry trends, delivery methods and technologies.
  • Develop and organize training collateral, multimedia visual aids, and other educational materials.
  • Collaborate with Senior Leaders to support the organization’s values and company culture and embed them in critical organizational processes.
  • Will mentor, coach and provide guidance to support the learning objectives of the organization.
  • Training of all new regionals, revenue cycle team, Doctors, dental assistants, office coordinators, marketing team across the US.
  • 8 states- 71 offices

Senior Office Administrator- Treatment Coordinator

Lipson Dental Group
Lilburn, USA
01.2014 - 01.2020
  • Build solid relationships with patients, which encourages them to continuously visit the practice, as well as refer Lipson Dental Group to new patients.
  • This allows us to generate additional revenues, hire additional staff, and add the latest innovative technology.
  • The growth over the past few years has been phenomenal as we are seeing double digit growth in new patients year over year, and revenues are close to $4M.
  • I was instrumental in this growth and currently looking to take on additional challenges.
  • Case acceptance at 93% of treatment presented.
  • Developed and Implemented Ideal Scheduling for Multi Dr practice. Including Oral Surgery, General, Pedo, and Ortho.
  • Scheduling 6 Hygienist and 5 Doctors.
  • Strong leadership experience as well as dental treatment knowledge of front and back office duties, which allows me to coach and mentor a top team.
  • Lilburn, GA

Education

B.B.S. -

Fashion Institute of Technology
New York, NY
01.2004

Skills

  • Project Management
  • Customer Service
  • Problem Solving
  • Process Improvement
  • Emergency situations management
  • Team Leadership
  • Relationship management
  • Financial and Cost Controls
  • Conflict resolution

Certification

CPR Certification, Current, Adult, Infant, and Child, American Red Cross

Timeline

Flight Attendant – In flight Ops

Delta Airlines
01.2025 - Current

Regional Director of Operations

Endodontic Practice Partners
01.2020 - Current

Director of Operations & Company Wide Training Specialist

Endodontic Practice Partners
01.2020 - 01.2025

Senior Office Administrator- Treatment Coordinator

Lipson Dental Group
01.2014 - 01.2020

B.B.S. -

Fashion Institute of Technology

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