Kristin Kinney
Employee Benefits Broker
Petaluma
Summary
Operations and business management professional with 20+ years of leadership experience across insurance, benefits administration, financial management, and manufacturing. Proven success in guiding organizations through complex challenges, including leading recovery from a major cyber attack—managing insurer claims, legal analysis, IT restoration, and negotiations with both carriers and threat actors. Skilled in delivering client-focused benefits administration and operational efficiency, with deep experience serving groups from small businesses to large organizations. Proficient in digital platforms including LearnWorlds (LMS), HeyGen, Synthesia, ChatGPT, Fish AI, WIX, SignUpGenius, and Eleven Labs to streamline training, engagement, and client communication. Recognized for building trusted client relationships, ensuring compliance, and driving operational excellence.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Director of Operations
Robert C. Placack & Associates
01.2018 - Current
- Lead firm operations across HR, payroll, AR/AP, compliance, IT, and client communications.
- Manage accounting, audits, insurance renewals, tax filings, and benefits administration.
- Oversee client benefits programs, ACA compliance, renewals, and open enrollment.
- Large and Small group client managment
- Direct IT systems, cybersecurity, and process improvements.
- Race Director for RCP Tiburon Mile, leading event operations and sponsor relations.
Small Business Owner
Autobody and More, LLC
10.2010 - 03.2018
- Operations management and administration of reputable Autobody repair business. Operations include revenue and expense entry in Quick Books, payroll processing, human resources, tax filings, estimating, budgeting, bank reconciliations, audits, scheduling, parts and supplies acquisition and production floor management. Responsible for annual permits and reporting to CUPA, EPA, Bureau of Automotive Repair, Bay Area Air Quality Management District, City of Santa Rosa Water Dept., and major insurance carriers. Software estimating applications include Audatex and CCC One. Responsible for social media management, creation, calendar, and ad placements.
Account Administrator
Martine’s Wines
06.2013 - 06.2015
- Account Administration for a French wine importer working with National accounts and private clients
- Coordinated logistics between customers, operations and transportation carriers to ensure timely deliveries, accurate pricing and price negotiations as required
- Promote and manage allocations and sales and marketing materials with customers and Sales Mgrs
- Processed certificate of label approvals, direct import orders, commercial and pro-forma invoices
- Maintained data in large Excel spreadsheets
- Software applications include Sage Pro, Sage 300, TTB, Ship Compliant, Netsuite and Orderoso
- Accounts receivable management
Director of Operations
Omniglow Corporation
01.2006 - 06.2013
- Managed 56K sq. ft. facility including obtaining operating permits, managing building contracts, safety and maintenance
- Managed human resources for employees in 5 states working with government and state Workforce Commissioners in 5 states
- Managed benefits including vacation, sick time and PTO, 401K, health and dental, flexible spending accounts and workers compensation including audits
- Processed payroll using ADP. Managed Marketing, Creative, Customer Service and Warehouse staff of 25
- Launched and implemented direct internet sales
- Managed Wal-Mart account with sales of $7M annually
Marketing Director
Omniglow Corporation
01.2002 - 01.2006
- Directed Creative and Marketing staff of 9
- Developed and executed new product launches and programs for all segments of business
- Managed all licensed, private label and OEM product lines
- Integrated a newly acquired company into all departments which included 350+ new SKU’s
- Developed and managed media placement
- Managed International and Domestic consumer and commercial product testing and compliance
Marketing Director
Nazzaro Enterprises
01.2001 - 12.2001
- Revitalized product line and promoted new, upscale corporate image to the Advertising Specialty market
- Organized all aspects of annual corporate tradeshow including promotional collateral, hotel accommodations and selling of booth space
- Created and managed promotional collateral and coordinated direct mail distribution
- Developed and managed media placement
- Coordinated all efforts of a heavy annual trade show schedule
Senior Program Manager
Omniglow Corporation
07.1999 - 12.2001
- Implemented new products and programs from concept to market in the restaurant, bar, novelty, advertising specialty, retail, military, safety, commercial fishing, sporting goods, biomedical and auto-after markets
- Formulated and maintained product costing working closely with Production, Purchasing and Accounting
- Maintained department budgets, forecasts and P&L’s
- Managed Program Management staff of 6
- Oversight of Creative Department staff of 5
National Sales Manager
Omniglow Corporation
07.1997 - 06.1999
- Managed national account base including contract negotiations for a sales base of $17M increasing sales by 15% each year
- Conducted seminars and produced several product demonstration videos for key accounts
- Organized and attended industry tradeshows
Customer Service Manager
Omniglow Corporation
03.1993 - 06.1997
- Established a new Customer Service department and staff of 6 for domestic and international accounts
- Implemented new MAS90 manufacturing software and contact management ACT database
- Oversight of mass merchandiser, independent retail and distributor accounts for consumer, commercial and military segments
- Created processes for new account set up, accounts receivable, import and export licenses, pro-forma and commercial invoices, certificates of conformance, Infrared licenses for exports, bills of lading, and letters of credit
Education
A.S. - Business Administration
Bay Path University
East Longmeadow, MAB.S. - Business Administration
Bay Path University
East Longmeadow, MA01.2026
Skills
- Client Benefits Administration
- Cybersecurity & IT Systems Recovery
- Operations Leadership
- Compliance & Risk Management
- HR & Payroll
- Financial Management
- AI Tools & Digital Learning Platforms
- Process Improvement
- Strategic Planning
- Team Leadership
Accomplishments
Client Relations & Benefits Administration Event & Project Management
401(k) Client Liason
Obtained Annuities license to allow agency to receive commissions on 401(k) plans. Work with Voya, Transamerica, Fidelity and other third party administrators to reduce 401(k) costs for clients.
Responsible for initial implementation of large groups up to 2500 employees. Experienced in EASE, ADP Workforce Now, Paylocity and Employee Navigator Benefit Administration platform implementations. Oversaw benefits programs for groups up to 2,500 employees, improving client satisfaction scores by 25%. Obtained letters of recommendations from many clients for corporate use in prospecting. Lead prospecting agent.
Technology & Innovation
Deployed LearnWorlds LMS to launch a digital training program reaching 500+ users in the first year.
Integrated AI tools (ChatGPT, HeyGen, Eleven Labs) into training workflows, cutting content production time by 60%.
Designed and launched WIX websites that increased online visibility and client inquiries by 35%.
Served as Race Director for RCP Tiburon Mile, overseeing 1,000+ participants and securing $200K in sponsorships.
Coordinated national trade shows and marketing campaigns that expanded customer base across 5 states.
Led rollout of new product lines, generating $2M in first-year sales.
Certification
- Life, Health and Annuities License-Resident Insurance Producer CA
- Life and Health License-Non-Resident Insurance Producer NV
- Dale Carnegie Sales Advantage | Carlson Learning | Learning International
Qualifications
- SMALL BUSINESS OWNER: 15 years
- DIRECTOR OF OPERATIONS: 19 years
- INTL & DOMESTIC COMMERCIAL + CONSUMER TESTING & COMPLIANCE MGMT: 13 years
- MARKETING DIRECTOR: 6 years
- SENIOR PROGRAM MANAGEMENT: 3 years
- CUSTOMER SERVICE MANAGEMENT: 14 years
Timeline
Director of Operations
Robert C. Placack & Associates
01.2018 - Current
Account Administrator
Martine’s Wines
06.2013 - 06.2015
Small Business Owner
Autobody and More, LLC
10.2010 - 03.2018
Director of Operations
Omniglow Corporation
01.2006 - 06.2013
Marketing Director
Omniglow Corporation
01.2002 - 01.2006
Marketing Director
Nazzaro Enterprises
01.2001 - 12.2001
Senior Program Manager
Omniglow Corporation
07.1999 - 12.2001
National Sales Manager
Omniglow Corporation
07.1997 - 06.1999
Customer Service Manager
Omniglow Corporation
03.1993 - 06.1997
A.S. - Business Administration
Bay Path University
B.S. - Business Administration
Bay Path University