Kristin Kittelson
Roslyn
Summary
Professional Summary: Dynamic healthcare professional, excelling in care plan development and communication. Proven track record of enhancing patient satisfaction through compassionate care and effective staff training. Adept at navigating healthcare regulations while fostering strong partnerships, ensuring optimal health outcomes for diverse populations.
Objective: Highly motivated and patient-focused individual seeking to support strong communication and organizational skills as an Audiology Assistant, providing exceptional care to patients while contributing to the success of the audiology team.
Overview
21
21
years of professional experience
Work History
Independent Private Care Provider
Self-employeed
04.2022 - 04.2025
- Enhanced patient comfort by providing compassionate and attentive care.
- Increased client satisfaction by addressing concerns promptly and professionally, demonstrating strong communication skills.
- Streamlined communication between family members and medical teams, serving as a reliable point of contact for updates on patient status.
- Ensured a safe and secure environment for patients by maintaining a clean and organized living space.
- Effectively managed medications, monitoring doses, and documenting side effects for optimal health outcomes.
- Gained the trust of both patients and families through consistent professionalism, empathy, and dedication to high-quality care provision.
- Assisted with mobility needs, utilizing proper lifting techniques to prevent injuries.
- Demonstrated adaptability by providing care for patients with diverse medical conditions ranging from Alzheimer''s disease to physical disabilities.
- Supported clients'' independence through personalized assistance with daily activities.
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored clients' overall health and well-being and noted significant changes.
Director of Sales and Marketing
Sunrise Senior Living
10.2011 - 01.2018
- Responsible for building relationships with potential residents and families and developing referrals with health care facilities. (e.g. skilled nursing, hospitals, referral companies).
- Keeping up on local market conditions and potential referral sources.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Responsible for organizing marketing events onsite to promote the Sunrise experience and story.
- Managing our companies database, delivering creative tactics to convert leads in to move-ins.
- Reinforcing Sunrise's brand reputation an achieving maximum occupancy goals for the community.
- Responsible for creating quarterly sales plans as well as compiling competitive market analysis reports at the start of each quarter.
- Responsible for creating and submitting monthly expense reports and attended all Department Head and Quality Improvement meetings.
Resident Care Coordinator
Sunrise Senior Living
10.2011 - 01.2018
- Facilitated in leading the Assisted Living and Memory Care neighborhoods. Planned an organized and led the overall operation of both neighborhoods in accordance with Federal, State and Local regulations along with Sunrise Standards. Responsible for creating all care plans for residents according to their specific needs.
- Responsible for the recruiting, hiring, training and coaching of the care management team and creating an engaged environment for my frontline team members, our residents and their family members.
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated with the DOS in assisting with the admission process, ensuring a smooth transition and minimizing stress for residents and families.
- Hired and trained new staff members on facility policies and patient care. Facilitated communication among team members, fostering a collaborative work environment for optimal resident support.
- Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
- Collaborated with healthcare providers to develop individualized care plans, optimizing residents'' quality of life.
- Conducted assessments off-site to identify residents'' needs, ensuring appropriate placement within the facility''s programs and services.
- Assisted my Executive Director in completing our annual Community Budget, managed budgets to include labor and expenses and its impact on our communities bottom line.
- Attended regular weekly Department Head, Quality Improvement and At Risk meetings.
Activities & Volunteer Director
Sunrise Senior Living
10.2011 - 01.2018
- Responsible for creating and implementing monthly resident events and activities and creating the monthly calendar and newsletter.
- Responsible for community and resident expenses and creating and submitting monthly expense reports.
- Creating an enjoyable and homelike atmosphere for residents and implementing all activities throughout each day.
- Cultivated an engaging and positive work and home environment for all residents, family and staff.
- Responsible for recruiting volunteers and entertainment services. Coordinated transportation to and from appointments for residents, along with organizing weekly and monthly outings. Attended all Department Head and Quality Improvement meetings.
Designated Care Manager
Sunrise Senior Living
10.2011 - 01.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Banquet Server
Suncadia Resort
03.2011 - 10.2011
- Responsible for the set up, serving and breakdown of all special events, weddings and corporate events.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Adhered to all health and safety regulations while serving food and beverages.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Event Coordinator Intern
Reunions With Class
06.2009 - 09.2009
- Responsible for registering clients for events both over the phone and online, assisting with answering clients questions and and concerns, filing paperwork, updating websites and putting together the necessary equipment for special events as needed.
- Coordinated schedules and timelines for events.
- Developed creative themes for events and created related activities to engage attendees.
- Developed strong relationships with clients through regular communication and excellent customer service, resulting in repeat business.
Activity Program Coordinator
Elder and Adult Day Services
06.2004 - 09.2007
- Responsible for preparing daily activities for participants. Activities included arts & crafts, exercise, music, cooking, poetry and reminiscing groups.
- Responsible for booking musical entertainment, pet therapy and recruiting and onboarding volunteers.
- Created and implemented the monthly calender of events and activities.
- Responsible for keeping up with weekly charting, updating care plans and scheduling transportation for participants.
- Provided personal care and assistance on a daily basis as needed along with assisting with physical therapy exercises.
Education
References:
Bachelor of Science - Recreation And Tourism
Central Washington University
Ellensburg, WA06-2009
High School Diploma -
Liberty High School
Issaquah, WA06-2003
Skills
- Care plan development
- Documentation and reporting
- Partnership development
- Communication
- Staff training and development
- HIPAA
- Care planning
- Healthcare regulations
- Customer Service
- Patient documentation
Timeline
Independent Private Care Provider
Self-employeed
04.2022 - 04.2025
Director of Sales and Marketing
Sunrise Senior Living
10.2011 - 01.2018
Resident Care Coordinator
Sunrise Senior Living
10.2011 - 01.2018
Activities & Volunteer Director
Sunrise Senior Living
10.2011 - 01.2018
Designated Care Manager
Sunrise Senior Living
10.2011 - 01.2018
Banquet Server
Suncadia Resort
03.2011 - 10.2011
Event Coordinator Intern
Reunions With Class
06.2009 - 09.2009
Activity Program Coordinator
Elder and Adult Day Services
06.2004 - 09.2007
References:
Bachelor of Science - Recreation And Tourism
Central Washington University
High School Diploma -
Liberty High School
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