Kristin Knauff
Long Beach ,CA
Overview
26
26
years of professional experience
1
1
Certification
Work History
Bartender/Shift Lead
Shenanigans Irish Pub & Grille
02.2021 - Current
- Crafted and served specialty cocktails, ensuring quality and presentation standards.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Trained new bartenders on drink recipes, equipment use, and customer service protocols.
- Managed inventory levels, ordering supplies to prevent shortages while minimizing waste.
- Developed seasonal drink menus in collaboration with management to attract customers.
- Implemented efficient workflow processes to improve service speed during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender/Server
Los Amigos Golf Course
07.2020 - 02.2021
- Set up outside dining area, make drinks and sandwiches and sold snacks
Server/Cocktail Server/Bartender
Rock Bottom Brewery & Restaurant
02.2015 - 04.2020
- Trained in full service and bartending. Greeted guest, took orders, and delivered food And cleaned tables and got all drinks and refills also help other team players and also helped with full service banquets
- Provided exceptional customer service in fast-paced dining environment.
- Trained and mentored new servers on menu knowledge and service protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Server
Texas Roadhouse
05.2014 - 02.2015
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Server/relief manager
JOHNNY REBS
03.2000 - 05.2014
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to enhance service speed and quality.
- Resolved customer complaints professionally, enhancing guest satisfaction and loyalty.
- Oversaw daily operations during peak hours, ensuring adherence to health and safety standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High school diploma - undefined
Lakewood High school
06.2000
Skills
Banquet Experience
Certification
- Food Handler Certification
- Driver's License January 2000 to January 2025
Timeline
Bartender/Shift Lead
Shenanigans Irish Pub & Grille
02.2021 - Current
Bartender/Server
Los Amigos Golf Course
07.2020 - 02.2021
Server/Cocktail Server/Bartender
Rock Bottom Brewery & Restaurant
02.2015 - 04.2020
Server
Texas Roadhouse
05.2014 - 02.2015
Server/relief manager
JOHNNY REBS
03.2000 - 05.2014
High school diploma - undefined
Lakewood High school