Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kristin Knight

Granbury,TX

Summary

Dynamic and results-oriented Customer Service Representative with proven expertise in resolving customer complaints and enhancing loyalty, notably at Sherwin-Williams. Excelled in active listening and critical thinking, significantly improving user experience at TitleMax. Skilled in data entry and adept at training peers, showcasing a blend of hard and soft skills to drive company success.

Overview

2021
2021
years of professional experience

Work History

Customer Service Representative

Sherwin-Williams
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

TitleMax
09.2018 - 06.2020
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

Medical Coder - Medi

Kaplan College Fort Worth Texas
Fort Worth, TX
03.2007

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

TitleMax
09.2018 - 06.2020

Customer Service Representative

Sherwin-Williams

Medical Coder - Medi

Kaplan College Fort Worth Texas

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Kristin Knight