Kristin Kottwitz
Summary
Multi-tasking Supervisor well-known for creating positive environments where employees can thrive and succeed. Detailed, quick-paced and a true team player. Pursuing a new sales-driven role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
Sterile Processing Technician
Mercy Orthopedic Hospital
10.2022 - 05.2025
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
Optician
Vision Clinic
07.2022 - Current
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Sterilization Technician
Jordan Valley
08.2020 - Current
- Maintained records on sterilizing procedures and parameters.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Created safe operating environments for invasive and non-invasive procedures.
- Recorded biologicals and test results.
- Wrapped trays, instrument packs and sets.
- Ordered and restocked supplies for decontamination and surgical areas.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next, including periodontal probes, air water syringes and dental elevators.
Specialist Representative
JPMorgan Chase Bank N.A
05.2019 - 04.2020
- Listened and responded to customer requests and forwarded necessary information to superiors
- Followed all company policies and procedures to deliver quality work
- Kept detailed records of project progress, discrepancies and other funding issues
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
Front End Manager
Lowe's Home Improvement
10.2018 - 05.2019
- Evaluated employee performance and made recommendations for improvements
- Scheduled floor staff according to skill sets and coverage needs
- Oversaw cash flow of store, including cashier operations, bookkeeping and security
- Reviewed financial reports and trend forecasts
- Motivated employees to perform at peak productivity with morale-boosting programs
- Managed shelf inventory and customer-focused loss prevention strategies
- Developed and implemented robust training and mentoring strategies
Installed Sales Coordinator
Lowe's Home Improvement
02.2018 - 10.2018
- Coordinated installations, including review and completion of related paperwork
- Engaged with customers in sincere and friendly manner
- Supervised and directed all merchandise and shipment processing
- Prepared materials and staged items for installer pickup
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
Pro-service
Lowe's Home Improvement
10.2017 - 02.2018
- Entered details such as payments, account information and call logs into the computer system
- Performed initial client assessment and analysis to begin research process
- Responded to customer requests via telephone and email
- Maintained excellent attendance record, consistently arriving to work on time
Head Cashier
Lowe's Home Improvement
08.2014 - 10.2017
- Analyzed purchases for signs of fraud.
- Resolved service issues in timely manner.
- Oversaw team of [20] cashiers and service staff.
- Assisted management with developing employee improvement plans.
- Scheduled employees according to customer levels.
- Performed store opening, closing and shift change actions.
Education
General
ICC
2004
General
ICC
2008
Skills
- Time management
- Team building
- Customer Service
Additional Information
I was apart of the relief team assisting the people that were affected by the Hurricane Harvey.
Timeline
Sterile Processing Technician
Mercy Orthopedic Hospital
10.2022 - 05.2025
Optician
Vision Clinic
07.2022 - Current
Sterilization Technician
Jordan Valley
08.2020 - Current
Specialist Representative
JPMorgan Chase Bank N.A
05.2019 - 04.2020
Front End Manager
Lowe's Home Improvement
10.2018 - 05.2019
Installed Sales Coordinator
Lowe's Home Improvement
02.2018 - 10.2018
Pro-service
Lowe's Home Improvement
10.2017 - 02.2018
Head Cashier
Lowe's Home Improvement
08.2014 - 10.2017
General
ICC
General
ICC
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