KRISTIN KRZNARICH
Glendale
Summary
Accomplished Market Development Manger offering more than 9 years of experience developing and maximizing wireless sales. Diligent in building and retaining great relationships by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
18
18
years of professional experience
Work History
Motorola Market Development Manager
BDSSolutions
07.2023 - Current
- Build brand loyalty and credibility with retail sales associates as the Brand Champion
- Gather and report visit insights and intelligence relating to the assigned and competitive brands
- Provide leadership and mentor our Wireless Retail Market Managers
- Travel within the market and approved out-of-market training and events
- Establish and build retailer relationships on behalf of the client
- Engage customers during high traffic times at select demo day events to drive product sales
- Ensure merchandising compliance and increased presence in-store
Sales Manager
Premium Retail Services
01.2022 - 12.2022
- Meeting planned sales goals
- Setting individual sales targets with the sales team
- Tracking sales goals and reporting results as necessary
- Overseeing the activities and performance of the sales team
- Coordinating with marketing on lead generation
- The ongoing training of your salespeople
- Developing your sales team through motivation, counseling, and product knowledge education.
Technical Support Specialist
Asurion
08.2019 - 11.2020
- Provide technical support and assistance to clients and businesses regarding hardware and software issues
- Provide technical assistance to remote & local employees in a Windows/Mac environment
- Resolve technical support issues, identify root cause, and if necessary, escalate in a timely manner
- Responding to customer queries in a timely and accurate way, via phone, email or chat
- Identifying customer needs and helping customers use specific features
- Analyzing and reporting product malfunctions.
Store Manager
Sprint
05.2016 - 08.2019
- Demonstrate ability to sell in a commission based sales environment
- Improved 2 locations by driving a team of 5 individuals to top 15 ranking s within company and stores to top 5 ranking s within 3 months of managing locations
- Utilize all sales, customer service, and management skills obtained through previous employers to grow within a company and to train employees to be the best representatives possible
- Implement new operational methods to achieve daily, weekly, and monthly targets
- Participate in weekly conference calls with senior managers implementing ideas to drive sales, new marketing techniques, daily operations, best practices, and disciplinary action
- Oversee daily and monthly inventory for 2 locations
- Increase store NPS month over month with providing employees optimal training on customer service skills and assuring customer satisfaction with every interaction.
Technical Specialist
Apple
01.2016 - 05.2017
- Provide complete solutions, enabling various types of connectivity including wireless streaming and online connection
- Consistently provides excellent customer service while assisting customers with technical support issues at the Genius Bar in a busy Apple Retail store
- Maintains a high level of focus on team building, development, and peer relationships with fellow co-workers and leadership
- Quick and effective at decision making, while maintaining excellent customer service throughout every sales process.
Assistant Manager/Sales Associate
Verizon Wireless
06.2014 - 04.2016
- Recognized as top sales generator reaching 110% of quota within the first year as Sales Manager
- Created strategies to develop and expand existing customer sales, which resulted in a 65% increase in monthly sales
- Addressed customer inquiries and resolved complaints
- Trained and mentored all new representatives
- Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts
- Improved service quality and increased sales by developing a strong knowledge of company's products and services
- Generated and distributed daily reports to every rep to come up with a daily goal
- Shared product knowledge with customers while making personal recommendations.
Sales Director
Mark Taylor
01.2008 - 01.2011
- Developed and managed a highly skilled on-site staff through effective recruitment training and motivation
- Collected and kept careful records of rental payments
- (Using YARDI system)
- Trained sales teams on educational products at seminars and special events
- Handled customer complaints personally to verify they were properly handled
- Managed all day-to-day activities involving tenants, subcontractors and property management
- Established and implemented leasing goals while managing an effective lease expiration program.
Education
Licensed Diesel Mechanic - Automotive
Arizona Automotive Institute
Glendale, AZSkills
- Coaching and Mentoring
- Account and Territory Management
- Goals and Performance
- Sales Expertise
- Time Management
- Sales Presentation
- Direct Sales
- Sales Process
ADDITIONAL INFORMATION
Willing to relocate: Anywhere
Timeline
Motorola Market Development Manager
BDSSolutions
07.2023 - Current
Sales Manager
Premium Retail Services
01.2022 - 12.2022
Technical Support Specialist
Asurion
08.2019 - 11.2020
Store Manager
Sprint
05.2016 - 08.2019
Technical Specialist
Apple
01.2016 - 05.2017
Assistant Manager/Sales Associate
Verizon Wireless
06.2014 - 04.2016
Sales Director
Mark Taylor
01.2008 - 01.2011
Licensed Diesel Mechanic - Automotive
Arizona Automotive Institute