Kristin Kuhl-Green
Houston,TX
Summary
Highly organized Clinical Administrative Coordinator with 10+ years of efficiently managing successful medical offices. Dedicated to maintaining excellent patient care through meticulous scheduling and careful charting. Eager to improve health and financial outcomes by tirelessly addressing patient concerns and relentlessly monitoring accounts receivable.
Overview
27
27
years of professional experience
Work History
Clinical Administrative Coordinator (Remote)
Optum
01.2021 - Current
- Streamlined administrative processes for increased efficiency in supporting clinical staff members.
- Enhanced patient experience by efficiently managing the coordination of clinical services and appointments.
- Facilitated communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
- Contributed to a positive work environment by fostering collaboration among team members and maintaining open lines of communication.
- Ensured compliance with HIPAA regulations through diligent record keeping and strict adherence to confidentiality guidelines.
- Implemented new administrative procedures that led to a significant improvement in overall office organization and functionality meeting quarterly metrics.
- Trained new staff members on office procedures, increasing their productivity levels and reducing errors or discrepancies in documentation.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Assembled charts for new patients, confirming inclusion of requested medical history and diagnostic information.
- Maintained complete documentation for permanent records and auditing purposes.
- Performed patient census operations, collecting data to generate comprehensive profile of practice's performance.
- Assisted with quality assurance initiatives by conducting regular audits on medical records, ensuring the accuracy and completeness of documentation.
- Supervised and managed daily activities of clinical team consisting of 35+ NP's, and support staff.
Patient Care Coordinator /Inside Sales Coordinator
Balanced Body Functional Medicine
02.2014 - 12.2020
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Enhanced employee productivity by providing ongoing training and development opportunities.
- Reduced costs by negotiating vendor contracts for office supplies and services.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Implemented new software systems, increasing efficiency in daily operations and record-keeping tasks.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Maximized cash flow through optimal billing and collection processes.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Enhanced patient comfort by administering IV therapy in a gentle and efficient manner.
- Reduced complications with proper assessment and identification of appropriate veins for IV insertion.
- Improved patient satisfaction by providing education on the purpose, process, and care of their IV lines.
- Achieved over $35,000-$80,000 in new business during one quarter.
Phlebotomy Supervisor
LabCorp
01.1997 - 02.2014
- Obtained blood specimens by performing venipunctures and finger sticks 100+ times per day
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories
- Assists in training new personnel to perform EKG's, by following departmental procedures
- Performs ECG Management System (MUSE) functions and related clerical duties
- Maintains and equips EKG machine for daily workload
- Ensures EKG machine is properly stocked and cleaned after each patients use
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions
- Tracked collected specimens by initialing, dating and noting times of collection
- Followed physician orders when administering therapeutic phlebotomy
- Organized daily work based on collection priority
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Organized daily work based on collection priority
- Tracked collected specimens by initialing, dating and noting times of collection
- Correlated and interpreted data based on complex factors, including technical, instrumental and physiological conditions, affecting test results
- Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing.
- Enhanced patient experience by implementing efficient blood collection techniques and maintaining a comfortable environment.
- Reduced wait times for patients through effective scheduling and coordination of phlebotomy staff.
- Ensured accurate patient identification and proper specimen labeling, minimizing errors in test results.
- Collaborated with laboratory personnel to streamline processes and improve turnaround times for test results.
- Maintained a safe work environment by enforcing strict adherence to infection control protocols and safety guidelines.
- Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
- Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
- Worked closely with other supervisors to coordinate staffing across multiple shifts, maximizing efficiency and coverage during peak times.
- Promoted a positive work culture by fostering open communication among team members and encouraging collaboration between departments.
- Evaluated new methodologies and best practices in phlebotomy, incorporating relevant changes into current procedures as needed for improved service quality.
- Interviewed and hired phlebotomists and office personnel LabCorp company.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reviewed patient records for accuracy and completeness.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Monitored patients for reactions and verified sample quality.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Verified proper storage and transportation of specimens to laboratories.
- Reviewed and processed requisitions for laboratory tests.
- Facilitated open dialogue among students during class discussions, fostering an inclusive and supportive learning atmosphere.
- Evaluated student performance using both formative and summative assessment tools, adjusting instruction as needed to address individual needs.
- Collaborated with healthcare professionals to provide students with accurate information on current trends in the field of phlebotomy.
- Mentored new instructors on effective teaching strategies and classroom management techniques for optimal learning experiences.
- Maintained detailed records of student progress, attendance, and performance to ensure accurate documentation and adherence to program requirements.
- Prepared students for certification exams by administering practice tests and providing targeted review sessions on areas requiring additional instruction.
- Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.
Education
Bachelor of Science - Health Information Management
Western Governor's University
Online01.2026
Associate of Science - Applied Science
Lone Star College
Houston, TX03.2024
Phlebotomy Certificate - Phlebotomy
SUNY @ Stony Brook
Stony Brook, NY01.1997
Skills
- Flexible and Adaptable
- Relationship Building
- Decision-Making
- Attention to Detail
- PPE use
- Critical Thinking
- Verbal Communication
- Task Prioritization
- Clerical Support
Computer and EMR/EHR Knowledge
EPIC
Ubiquity
Quest Diagnostics
LabCorp Beacon
Health Gorilla
Microsoft Outlook, Excel
Bamboo Health (PING)
DOMO (Optum Care Based)
NaviHealth
Timeline
Clinical Administrative Coordinator (Remote)
Optum
01.2021 - Current
Patient Care Coordinator /Inside Sales Coordinator
Balanced Body Functional Medicine
02.2014 - 12.2020
Phlebotomy Supervisor
LabCorp
01.1997 - 02.2014
Bachelor of Science - Health Information Management
Western Governor's University
Associate of Science - Applied Science
Lone Star College
Phlebotomy Certificate - Phlebotomy
SUNY @ Stony Brook
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