Kristin Lasley
Indianapolis,Indiana
Summary
Experienced Healthcare Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager
Axia Women’s Health Southside OB/GYN
11.2009 - 02.2024
- Managed fifty-four employees for a large sixteen-provider practice with two satellite care centers
- Served as a liaison between corporate management and staff members facilitating open channels of communication to address concerns or issues promptly
- Improvement of patient satisfaction by implementing effective efficient schedules & appointment guidelines
- Maintained primary relationships and developed close working relationships with front and back-office staff
- Ensured a safe, comfortable environment for patients and staff by promptly addressing any concerns or issues that arise
- Coordinated office events, seminars, and continuing education opportunities
- Found opportunities to streamline process & improve office operations and efficiencies
- Maintained up to date knowledge of healthcare regulation and policies ensuring the practice remains in compliance
- Ensured efficient and accurate provider credentialing
- Managed daily administrative tasks to ensure smooth operation within the medical office environment
- Completed biweekly payrolls for all employees
- Coordinated regular staff meetings to address challenges, discuss solutions and share best practices
- Assisted in development and implementation of marketing plan, kept website updated
- Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews & administered salaries for staff
- Approved office purchasing of medical and non-medical supplies
- Implemented & managed a six-person call rotation that planned more than two years out in advance
- Maintained call, in office, and surgery schedule for all providers
- Aided the transition from private specialty practice to an enterprise which included switching and managing transitional changes from EMRs Greenway to eClinicalWorks.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Special Project Coordinator
Campus Classics, Inc.
06.2008 - 11.2009
- Managed multiple projects simultaneously, ensuring all deadlines were met and budgets were adhered to
- Developed project plans, schedules, and milestones to track progress and communicate with stakeholders
- Coordinated with cross-functional teams to delegate tasks, resolve conflicts, and ensure project objectives were achieved
- Conducted post-project evaluations to assess performance, identify areas for improvement, and implement best practices for future projects.
Event Coordinator
Indiana Convention Center
06.2006 - 06.2008
- Planned and executed over fifty successful corporate events, including conferences, seminars, and networking mixers
- Managed event budgets and negotiated contracts with vendors, ensuring all events were completed within budget
- Coordinated logistics for large-scale events, including venue selection, transportation, catering, and audiovisual equipment
- Collaborated with marketing team to promote events through social media, email campaigns, and targeted outreach, resulting in increased attendance and engagement.
Education
BA Degree in Science - Tourism, Convention & Event Management
Indiana University
Indianapolis, Indiana12.2007
Skills
- Strong Leadership Skills
- Project Management
- Office Administration
- Organizational Skills
- Excellent multi-tasking ability
- Scheduling and calendar management
- Payroll Processing
- Scheduling Coordination
- Employee Supervision
- Operations Management
- Conflict Management
- Policy Implementation
- Workflow Optimization
- Scheduling and Coordinating
References
Available upon request.
Timeline
Office Manager
Axia Women’s Health Southside OB/GYN
11.2009 - 02.2024
Special Project Coordinator
Campus Classics, Inc.
06.2008 - 11.2009
Event Coordinator
Indiana Convention Center
06.2006 - 06.2008
BA Degree in Science - Tourism, Convention & Event Management
Indiana University
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